EMA Locks 24/7

EMA Locks 24/7: emergency locksmithing across three UK regions

EMA Locks 24/7 is an emergency locksmith service with a registered office in the UK operating across three areas: West Midlands (based in Birmingham), East England (based in Peterborough), and Essex & South Suffolk (based in Colchester). The company presents itself as an alternative to national services that operate as call centres and pass jobs to subcontracted technicians: according to its own description, it answers a single number 24 hours a day and the technicians who attend the job answer the phone themselves, with no intermediaries or scripts.

Coverage and response times

The company states a 30 to 45 minute response in its main areas, which may be longer in peripheral areas. Coverage is organised around three hubs:

• West Midlands (Birmingham): includes Solihull, Wolverhampton, Coventry, Walsall, Dudley, Worcester and nearby towns.
• East England (Peterborough): includes Cambridge, Huntingdon, Stamford, Wisbech and the Fenland district.
• Essex & South Suffolk (Colchester): includes Chelmsford, Ipswich, Clacton-on-Sea, Braintree, Sudbury and the Essex coast.

A single number serves all three regions, with lines open 24 hours a day, every day of the year, including bank holidays.

Locksmith services

The catalogue is organised into eight core services, available for both emergencies and scheduled appointments, for homes and commercial premises:

• Emergency lockout: access to home, office or vehicle, using non-destructive methods wherever possible.
• Lock change and replacement: full replacement, with anti-snap upgrades and high-security cylinders.
• Burglary repair: emergency board-up, lock replacement and door frame repair.
• uPVC door and window repair: mechanisms, gearboxes, multipoint locks and uPVC windows.
• Anti-snap cylinder installation: 3-star cylinders compliant with British Standard TS007.
• Car and van lockout: non-destructive entry to most makes and models, including key cutting.
• Safe opening: opening, repair and combination changes for domestic and commercial safes.
• Commercial locksmithing: security for offices, retail and industrial premises, with master key systems and access control.

Brands and service terms

The company states it works with the main lock brands fitted to UK doors, including Yale, Union, ABUS, Mul-T-Lock, Chubb, ERA, Avocet, ABS and Brisant Ultion. It holds £1 million public liability insurance and provides receipts and reports valid for insurance claims.

The service is offered with no call-out fee when the job is completed, with a fixed quote before any work starts. If the technician attends and no work is ultimately carried out, a £39 cancellation fee applies. Prices start from £59, according to the information published on the site.

Company details

The company operates under the name EMA LOCKS 24/7 LTD, company number 17236004, registered in England and Wales. Its registered office is at 7D Broad Green, Wellingborough, Northamptonshire, NN8 4LE.