Airparks

Airparks, airport parking in the UK

Airparks is a British company specialising in airport parking and complementary travel products. Its activity focuses on advance booking of parking spaces at major UK airports, with an offering that the company itself presents as competitively priced. The company is part of the Holiday Extras group and operates under the company Airparks Services Limited.

Parking services and travel products

Airparks' catalogue covers several categories of services designed for those travelling by air:

• Parking at UK airports, with online advance booking.
• Airport hotels, including packages combining accommodation and parking.
• Airport lounges, bookable up to three hours before the flight, with seating, free WiFi, drinks and snacks.
• Airport transfers, with price comparison of shuttles, taxis and luxury services at international destinations.
• Travel insurance, offered through Holiday Extras, with single-trip and annual cover at Bronze, Silver and Gold levels.

Airports and destinations covered

The company sells parking at airports such as Luton, Gatwick, Manchester, Cardiff, Birmingham, Aberdeen and Stansted, among others. In the hotels section, the offer includes accommodation at Gatwick, Heathrow, Stansted, Birmingham, Manchester, Luton, Glasgow and Edinburgh, with options ranging from luxury establishments to more budget-friendly alternatives. As for transfers, Airparks compares prices of services at destinations such as Tenerife, Venice, New York, Faro, Málaga, Palma, Barcelona, Alicante, Benidorm, Rome, Budapest, Mallorca, Lanzarote and JFK airport, among others.

Parking options

The site details different parking formulas, such as the Meet and Greet service, in which the vehicle is handed over and collected at the terminal, and the Park and Ride system. Parking for customers with reduced mobility and logistical and vehicle storage are also covered.

Price guarantee and customer service

Airparks offers a best price guarantee: if the customer finds an identical parking, hotel or lounge product for less money within 24 hours of booking, the company matches the price or refunds the difference, according to its terms and conditions. The company states that it maintains expert assistance available 24 hours a day, seven days a week, and an online booking service operating at all times.

History and international presence

Airparks Services Limited has been operating since 9 October 1991. The company emerged when Apple Booking Company, now Holiday Extras, acquired a secured off-site car park at Birmingham International Airport. Since then it has grown to manage sites in Birmingham, London Luton and Aberdeen, where it operates under the name Airparks Express. The company has also expanded into Europe with a facility at Munich Airport. According to its data, it serves more than 750,000 customers a year and records fewer than three complaints per thousand customers.

Booking and management

Booking is done through the website, with access to a booking management section and a secure booking system. The company states that more than a million subscribers receive offers by email and that signing up to its mailing list comes with a 20% discount.