Phoenix Life

Phoenix Life: life insurance and pension management in the UK

Phoenix Life is a UK life and pensions company that is part of Standard Life plc. The company presents itself as a provider of guidance to support its customers through the transition into retirement and the financial decisions that follow. Its activity revolves around managing policies inherited from various insurers and providing customer support throughout the entire product lifecycle.

Integrated policies from other companies

The company explains that, over the years, policies from several life insurance companies have been integrated into Phoenix Life, so it is common for a customer to hold a policy originally taken out with another provider. This circumstance defines much of its operations: the company takes on the administration of portfolios arising from transfers and mergers, and provides information about that corporate history through its corporate section.

Services for policyholders

The customer centre brings together the tools and procedures that a policyholder may need. Available actions include amending the policy, updating personal details, requesting a retirement pack and notifying a death. The company also publishes unit-linked fund prices and maintains a specific section on with-profits policies. For those residing outside the UK, there is a separate section, and information for trustees has its own area.

Retirement planning and calculators

Phoenix Life's retirement centre groups together guides and resources on the different ways to access retirement savings. The material covers everything from the basics of pensions and the State Pension to investment choices, annual allowance limits, pension taxation, Inheritance Tax and the limits applicable to lump sums. The website also includes calculators to create a retirement budget, estimate pension income and calculate the tax on a lump sum.

Financial planning and bereavement support

Beyond retirement, the company offers content on financial planning, savings and investments, and on funeral planning and the financial costs of a death. These sections are designed to help customers make decisions at different stages of life.

Corporate structure and regulation

Phoenix Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The company is registered in England and Wales with number 1016269 and its registered office is at 10 Brindleyplace, Birmingham, B1 2JB. The company also operates under the names Phoenix Life CA Limited, Standard Life International dac and Phoenix Customer Care, the latter as a trading name of Phoenix Customer Care Limited and Pearl Customer Care Limited, both appointed representatives of National Friendly Financial Solutions.

Location and contact

10 Brindleyplace, Birmingham, B1 2JB