Meadow Mobility Ltd

Meadow Mobility Ltd, electronic mobility in Potten End (Hertfordshire)

Meadow Mobility Ltd is a family-run business based in Potten End, Hertfordshire, which since 2000 has been dedicated to the supply and maintenance of electronic mobility products. It was founded by Robin and Dorrie Smith and, according to its own presentation, was created to meet the sales and service needs of customers looking to gain independence with scooters, chairs, stairlifts and other support equipment.

The company presents itself as an official supplier of mobility equipment from the main UK manufacturers and stresses that it is not tied to a single brand, which allows it to offer advice without manufacturer bias and to easily resolve the supply of spare parts for repairs.

Sale of new and used products

The sales catalogue covers mobility scooters, wheelchairs, powerchairs, riser recliners and stairlifts. Within scooters, the website distinguishes between folding, travel, pavement and performance models. In wheelchairs and walking aids, it differentiates between passive, low active, medium active and high active models. Riser recliners are organised into standard and bespoke, and stairlifts into straight and curved.

The company also sells second-hand and ex-demo products, already serviced, presented as a money-saving option. For those who want to try before buying, it has a showroom with products from each category, a large test area on different surfaces and slopes, and free parking. Showroom visits are by appointment only.

Service and maintenance

With over 25 years of experience, Meadow Mobility's team of technicians handles repairs and maintenance both at the customer's premises and in its own workshop. The company recommends an annual service of each product, a common requirement of many insurance policies and multi-year warranties.

The service covers all types of mobility scooters, powerchairs, manual wheelchairs, riser recliners, electric beds, straight stairlifts from the Brooks and Acorn brands, mobile hoists, stand aids and walking frames. The company does not offer a 24-hour breakdown service: in the event of a problem, it asks customers to contact the office so that a technician can be sent as soon as possible.

Hire and home demonstrations

Meadow Mobility offers short-term hire of various products, including transport scooters, wheelchairs and powerchairs. It also provides free home demonstrations of a wide range of products, by appointment through the office.

Coverage and relationship with ShopMobility

The declared service area covers Hertfordshire, Bedfordshire and Buckinghamshire, as well as north London, north of the Thames; other areas are served at discretion. The company maintains a close relationship with ShopMobility UK and presents itself as the chosen supplier for more than ten schemes in this network, including those in Watford, Hemel Hempstead and Westfield, taking care of the maintenance of their mobility product fleets.

Advice and informed purchasing

The company stresses the importance of physically trying a product before buying it and therefore recommends visiting its showroom. It explains that no licence is required to use a mobility scooter, although a member of staff assesses the user's ability for safety reasons. Insurance is not legally required either, but the company considers it highly advisable and notes that a standard policy starts at around £70. Meadow Mobility does not buy back or purchase second-hand products, although it accepts used equipment as part payment for a new one.

Location and contact

Phone: 01442 865588 · Email: enquiries@meadowmobility.co.uk · Opening hours: Monday to Friday: 09:00-17:00. Saturday: 09:00-13:00. Sunday: closed. Bank holiday weekends: closed.