Mint Service

Home appliance and audio-visual equipment repairs in Essex and London

Mint Service is a home appliance and audio-visual equipment repair service headquartered in Basildon, in south Essex, with a network of engineers spread across Essex, London, and the Home Counties. The company presents itself as one of the largest independent home appliance repair specialists in Essex and London and as a Samsung Major Service Centre in the UK.

It handles both one-off breakdowns and an ongoing maintenance programme, with geographical coverage that includes Essex locations such as Basildon, Chelmsford, Southend, Brentwood, Billericay, and Rayleigh, and London areas such as Romford, Ilford, Barking, Dagenham, Stratford, East Ham, Walthamstow, Woodford, Leytonstone, Chingford, and Enfield, among others.

Two service options

The company structures its offering in two ways. The first is one-off repair: the customer requests a visit when a breakdown occurs and receives a fixed price for the call-out, parts, and labour, with no hidden charges. The second is the Club Mint programme, a subscription that covers unlimited call-outs and repairs during the membership period, with no call-out fees, and which can be taken out even for an appliance that is already broken.

The catalogue listed a joining fee of £30 and a monthly payment from £17.99. The company describes this option as its best-value offer.

Home appliances and equipment it repairs

The service covers the main household and living room appliances:

• Washing machines
• Tumble dryers
• Dishwashers
• Microwaves
• Fridges and freezers
• Ovens
• Hobs and cookers
• Televisions
• Home cinema equipment
• Soundbars

The company states that it repairs all major brands and models, from Bosch and Hotpoint washing machines to Samsung televisions and LG fridges, and uses genuine or manufacturer-approved parts where necessary.

Samsung specialisation and technical qualifications

Mint Service identifies itself as a Samsung Major Service Centre in the UK and as an authorised repair centre for the brand. It also states that it is registered under the Gas Safe programme for the repair of gas ovens and hobs, and that it holds approval from several manufacturers. Its engineers are described as trained and accredited to work on the main home appliance brands.

Coverage, timescales, and guarantees

With engineers spread across the region, the company aims to respond within 24 to 48 hours and, in many cases, to offer a same-day or next-day appointment. The work is presented with a guarantee and with insurance, and the company states that it keeps parts in stock to speed up repairs.

Customer service

The company highlights telephone support with its own staff and tracking of the process from the first call to the completed repair. Customer reviews collected on its website repeatedly mention the clarity of communication, the punctuality of visits, and the manner of the operators and technicians.

Location and contact

11 Braiswick Pl, Basildon SS15 6EB