Must Have Ideas

Must Have Ideas, practical everyday items

Must Have Ideas is a British retailer specialising in products that, according to its own presentation, aim to make everyday tasks easier. Its catalogue is organised around categories such as cleaning, homewares, kitchen, storage, garden and outdoor, as well as a money savers section and another for new arrivals and Christmas products. The company identifies itself as a family-run business based in the UK.

Catalogue and featured products

The site shows a rotating selection of featured items. Visible examples include an 18-piece furniture moving system, a wearable neck light, a product to remove grease and grime without chemicals, a mould cleaner, a blade sharpener, a natural cleaning clay for hard surfaces and stackable storage solutions. The shop also groups its best sellers and new arrivals, and includes an ingredients section and a sustainability section.

Delivery, returns and guarantee

Orders are delivered within two working days, with exceptions set out in its terms and conditions. The company offers a no-quibble 100-day money-back guarantee and a returns process it describes as quick and easy. Payment can be split into three instalments.

Customer service

The customer service team, which the company presents as award-winning and UK-based, is available seven days a week, from 6am to midnight. You can get in touch by freephone, email, WhatsApp, social media or post. The company guarantees a response within 24 hours, although it notes that it is often quicker. It has an order tracker and a frequently asked questions section.

Ratings and awards

The site shows an average rating of 4.6 out of 5 based on 175,552 reviews, and another of 4.8 out of 5 with more than 57,000 ratings. The company presents itself as award-winning in customer services and holds Google's high-quality store badge. The testimonials collected mention the speed of delivery, the packaging and the quality of the products.

Corporate details

Must Have Ideas Ltd operates under company number 11293230 and VAT number 307817987. Its headquarters are at The Ideas Factory, New Hythe Lane, Aylesford, Kent. The company maintains a mailing list to announce new products and offers, and has sections dedicated to careers, suppliers and audiovisual content.

Location and contact

The Ideas Factory, New Hythe Lane, Aylesford, Kent, ME20 6WT · Phone: 0800 999 66 55 · Email: hello@musthaveideas.co.uk · Hours: 6am – Midnight, 7 Days A Week