HealthNet Homecare

HealthNet Homecare: integrated clinical homecare for the NHS

HealthNet Homecare is a UK clinical homecare provider working in partnership with the NHS. The company presents itself as a strategic partner of the British public health system and structures its activity around four pillars: pharmacy, distribution, nursing and digital. Its model seeks to extend complex, long-term treatments beyond the hospital, with an integrated, data-driven approach.

Established in 2015, the company states it has cared for more than 240,000 patients nationwide, a figure that in other sections of its website rises to more than 260,000 or 280,000, depending on when the content was updated. Its activity is aimed at both patients and healthcare professionals and corporate partners.

Therapeutic areas and treatments

HealthNet works across a broad spectrum of therapeutic areas, including rheumatology, gastroenterology, dermatology and rare or orphan diseases. The company highlights its particular expertise in managing complex, highly specialised treatments, as well as high-tech therapies administered in the community setting.

Integrated services

The company's offering combines medicine supply, specialist nursing and digital platforms:

• Pharmacy and distribution: connected medicine supply with temperature-controlled delivery directly to the patient's home, full digital tracking, traceability and audit trails, plus governance for high-cost and high-risk therapies.
• Specialist nursing and high-tech care: home visits for treatment administration, self-injection and specific therapy training, administration of complex and advanced therapies through high-tech nursing, and virtual consultations when clinically appropriate.
• Digitalisation and care pathway visibility: myHealthNet app for patients to manage deliveries and treatment, secure patient portal for communication and prescription management, and Clinician Gateway for real-time oversight, prescription management and clinical pathway efficiency.
• Patient support and adherence: personalised support programmes, therapy-specific education and ongoing accompaniment aimed at improving adherence, confidence and long-term outcomes.

Relationship with the NHS and care model

The company describes clinical homecare as a complement to, not a replacement for, NHS outpatient services. Its stated aim is to expand capacity, improve efficiency and enhance the patient experience by bringing care closer to home. Among the benefits it attributes to its model are fewer hospital visits and less travel for patients, greater comfort and flexibility, and improved adherence through consistent support. For the NHS, it notes that its activity frees up outpatient capacity, reduces pressure on clinics and helps prevent avoidable admissions, in line with the priorities of the NHS Long Term Plan.

HealthNet presents itself as a partner to NHS teams in designing, implementing and optimising care pathways, with visibility and coordination throughout the patient journey: from prescription through to dispensing, delivery, nursing and ongoing support.

Cited indicators and recognitions

The company states it holds a "Good" rating from the CQC (Care Quality Commission), 97% patient satisfaction according to a 2025 NHS survey, and a 4.8-star rating on Trustpilot, where it has accumulated 28,200 reviews. These figures come from the company's own presentation and from the information in its Trustpilot profile.

Access to services and treatment management

The website organises access into three sections: information for new patients, managing your care, and help and support. Patients can manage deliveries and nurse appointments, consult resources on medicine storage, side effects, product issues and waste management, and find answers to frequently asked questions. The company also offers a fertility service, identified in the material as Stork.

The patient support team's opening hours are Monday to Friday 8:00am–6:00pm and Saturday 8:00am–5:00pm. Delivery preference options have changed to morning (7:00am–12:00pm) and afternoon (12:00pm–6:00pm) slots.