Indesit Service

Official Indesit appliance repair service in the UK

Indesit Service is the official customer service and repair channel for the Indesit brand in the UK. Its activity focuses on fault management, maintenance and after-sales support for appliances, with nationwide coverage and telephone, live chat and WhatsApp support. The company states that its customer service team is available 364 days a year to provide advice and resolve issues.

Appliances covered

The service covers the main categories of kitchen and laundry appliances. The website organises repairs by appliance type, allowing you to select the specific product before requesting the service.

• Laundry: washing machines, washer dryers and tumble dryers.
• Dishwashers: standard, integrated and slimline dishwashers.
• Cooling: fridges, freezers, fridge freezers and integrated fridge freezers.
• Cooking: ovens, gas and electric cookers, integrated microwaves, hobs and hoods.

Repairs, care plans and parts guarantee

The company offers a repair service by appointment and a plan called Repair & Care. This plan includes a 'no fix, no fee' promise: if the fault is not repaired or the product is deemed beyond economic repair, the amount paid is refunded. The service is presented with flexible payment options and fixed repair prices, nationwide coverage and local service, a 12-month repair guarantee and qualified Indesit technicians, including Gas Safe registered professionals.

In addition, registering the appliance provides a 10-year parts guarantee. The website also makes it easy to change the engineer appointment and access manuals, spare parts and accessories.

Customer service and accessibility

Contact is available via telephone, live chat and WhatsApp, with routing to different departments depending on the need: central planning, south planning, north planning, SSR team, pre-orders (POP), multi-brand team and Emit helpdesk. For British Sign Language (BSL) users, there is a video interpreting service with SignVideo, available Monday to Friday from 8:00 to 18:00, Saturdays from 8:30 to 16:30 and Sundays and bank holidays from 9:30 to 15:30.

Operational information and notices

The website publishes temporary notices, such as a global Salesforce outage affecting calls, live chat and WhatsApp, and a planned contact centre closure on Sunday 16 February for a systems update. It also includes a safety notice about washing machines. These messages are shown as information from the analysed site and may change.

User resources

Available resources include user manuals, help guides and advice, appliance registration, care plans, spare parts and accessories, and a factory outlet service. The company also provides information about careers and the repair and protection programme.