Allowance Assist

Specialised advice on Attendance Allowance for people over 66

Allowance Assist is a private British company focused on helping people over 66 understand and apply for Attendance Allowance, a financial benefit for those who need help due to illness or disability. The company presents itself as a paid advisory service, independent of the public administration, and states it has a success rate of over 95% in the applications it handles.

Its service is aimed at carers, families and individuals who, due to their medical situation, may be eligible for this support. According to the information published, the benefit can reach up to £5,959.20 a year, is tax-free and is not means-tested.

How the application service works

The process described by the company begins with a phone call of approximately 45 minutes, during which an adviser collects the applicant's details. From there, Allowance Assist completes the application in full, without the client having to handle any paperwork themselves. The company states that this support helps avoid common mistakes that can delay or lead to rejection of the application, and indicates a turnaround time of under 48 hours.

The service includes personalised guidance based on each person's medical history, ongoing support throughout the process, and assistance with both completing forms and understanding the eligibility criteria. The company also offers help to those whose previous application was rejected and who wish to reapply.

Fees and payment model

Allowance Assist charges a one-time fee of £350 plus VAT, payable only if the application is successful. The company notes that the first benefit payment is often backdated, so in many cases it covers the cost of the service. This is not a free service: the company itself clarifies that Attendance Allowance can be applied for free through gov.uk and that organisations such as Citizens Advice, Age UK or local social rights services offer free help.

Service limits and relationship with the administration

The company specifies that it is not affiliated with, endorsed by, or acting on behalf of the Department for Work and Pensions (DWP), gov.uk or any UK government body. Its role is to explain how the benefit works, the eligibility criteria and the application process. Clients submit their applications directly to the DWP. Allowance Assist does not submit, process or expedite applications, nor can it influence the public body's decision. The company also does not guarantee the outcome of any application.

Company details and location

Allowance Assist is a trading name of AESA Group Limited, a company registered in England and Wales with number 16264959. Its registered office is at 16 Old Market Place, Altrincham, England, WA14 4DF. The company operates throughout the United Kingdom and serves clients in different regions of the country.

Benefits and reference amounts

The information published by the company indicates that Attendance Allowance is currently paid at two rates: up to £114.60 a week at the higher rate and £76.70 a week at the lower rate. The award and final amount depend exclusively on the DWP, which assesses each case individually. The company stresses that the benefit does not affect the State Pension or private pensions, and that the recipient can spend the money as they see fit, as its purpose is to maintain independence and quality of life.

Location and contact

16 Old Market Place, Altrincham, England, WA14 4DF