Paradigm Housing Group (SettleParadigm)

Paradigm Housing Group, now SettleParadigm, and its affordable housing stock

Paradigm Housing Group has traded as SettleParadigm since its merger with Settle Group. The organisation presents itself as the largest housing association in its region and states that it manages around 30,000 homes. Its stated area of operation covers Buckinghamshire, Bedfordshire and Hertfordshire, in England.

The organisation's stated aim is to make it easier for more people to access an affordable home, making the best use of its resources to build new homes and maintain a service for existing residents.

Services for tenants and homeowners

Its activity is organised around two main groups of users: tenants and homeowners. For tenants, the website sets out tasks such as paying rent and service charges, checking statements, reporting repairs and accessing the secure MyParadigm portal, which requires prior registration.

For homeowners, the organisation offers specific repair services, information on leases, paying rent and charges, looking after the home, buying further shares or selling, as well as an FAQ section and a shared owner policy.

Repairs, emergencies and damp problems

Repairs are handled by calling 0300 303 1010 or emailing repairs@paradigmhousing.co.uk, both for routine faults and for emergencies. The website includes practical videos to help residents with everyday home repairs.

In the event of damp or mould in the home, the organisation states that residents should also contact 0300 303 1010.

Resident support and community

The website describes a Support Hub with resources on personal finances, food, family, help into work and wellbeing. It also covers the management of anti-social behaviour (ASB) and offers guidance on how to make a complaint or compliment, what to expect when contacting the organisation and how unacceptable behaviour towards staff is managed.

Buying a home and property development

The organisation has dedicated sections on finding a home, buying your own home, moving home and selling homes. It has a specific channel for homes for sale and a sales email address, sales@paradigmliving.co.uk. Recent developments include the launch of Lifestone Homes.

Corporate structure, investors and sustainability

Paradigm Housing Group includes several entities registered in England: Settle Group (trading as SettleParadigm), Paradigm Homes Charitable Housing Association Limited, Paradigm Commercial Limited, Paradigm Development Services Limited and Paradigm Maintenance Limited. The website includes information for investors, with sections on ESG and sustainability, ratings, investor contacts and a documentation centre.

The organisation has also published its first ESG report and maintains sections on procurement, caring for your personal data, careers — with vacancies, recruitment processes, wellbeing and benefits — and working with partners.

Organisation news and notices

Among the website's featured news items are the closure of offices for staff training on Wednesday 16 September, the launch of Lifestone Homes, the appointment of Rachel as the new executive director of customers, the publication of SettleParadigm's first ESG report, the release of its latest newsletter and the summer celebration at Nightingale Park.

The organisation also reports the arrival of new residents joining from L&Q, for whom it has set up a Welcome Hub with information about its services.