Prophet Guests

Prophet Guests: Umrah and Hajj packages from the UK

Prophet Guests is a UK-based travel agency that sells pilgrimage packages to Makkah and Madinah. The company states it has over ten years of experience and has organised more than 10,000 Umrah and Hajj trips. Its offering is presented as ATOL-protected and IATA-certified, with departures from several UK airports.

Package categories and indicative prices

The catalogue is structured into three tiers according to hotel category. The 3-star packages, from £699, are aimed at those seeking comfort without compromising on quality. The 4-star packages, from £749, are described as the most popular option among British pilgrims. The 5-star packages, from £1,099, include hotels close to the Haram. In addition, the agency offers packages for special seasons such as Ramadan, December, Easter, February and Hajj 2025.

Services included in the packages

The company details the components that make up its programmes: return flights from UK airports, accommodation in 3-, 4- and 5-star hotels in Makkah and Madinah with breakfast and dinner, Umrah visa processing, airport-hotel transfers and transfers between the two cities, a religious guide, travel insurance and 24/7 assistance during the trip. Tours to historical sites such as Jabal-e-Noor, Jabal-e-Soor and Mina are also mentioned, with English-speaking guides.

Booking process and payment terms

The booking process consists of four steps: choosing the package, requesting a quote, confirming with a £99 per person deposit and paying the balance in monthly instalments or before departure. The agency states that it does not apply hidden charges or credit checks. For groups of ten or more people, discounts are offered along with the possibility of complimentary packages for organisers.

Support for specific needs

Prophet Guests states that it has wheelchair-accessible rooms, assistance for the elderly and support staff. For families with children, it offers family rooms and adapted menus. Groups have a dedicated coordinator and the option to customise itineraries for mosques, schools and organisations.

Departures from UK cities

The agency sells packages with departures from London, Manchester, Birmingham, Bradford, Edinburgh, Glasgow, Leeds and Newcastle. Flights are operated by airlines such as Qatar Airways, Emirates, Etihad, Saudia, British Airways, Air France, KLM, Lufthansa, Turkish Airlines, Oman Air, Royal Jordanian, MEA, PIA and Thai Airways.

Requirements and documentation

According to the information published, travellers need a passport with at least six months' validity, two photographs, an application form and a vaccination certificate against meningitis and polio. The agency processes the visa and states that it has a 99% approval rate. COVID-19 health requirements are indicated as variable and subject to current regulations.