Miles Morgan Travel

Miles Morgan Travel, an independent travel agency in South West England and South Wales

Miles Morgan Travel is an independent, locally owned and managed travel agency operating in South West England and South Wales. The company presents itself as the largest independent agency in the region and structures its activity around a network of 22 high street shops, from which it handles both the sale of holiday packages and foreign exchange.

Its offering is built on its status as a main agent for major wholesale brands, which allows it to sell a wide selection of programmes from operators such as TUI, Jet2holidays, Newmarket Holidays, Riviera Travel, Titan Travel, Travelsphere, Just You and Wendy Wu Tours, among others. The agency states that many of the offers it publishes are only available through its shops.

Specialisation in escorted tours and cruises

The company has been recognised on several occasions for its work in the escorted touring and adventure segment. In 2023 it was voted the best escorted touring and adventure agency in the South West and South Wales for the third time, and also the best in the UK in that category. In cruises, every shop has cruise and Australia specialists, and the agency organises local events with specialists in river and ocean cruises, worldwide holidays, European destinations and escorted tours.

The destination catalogue covers Africa, Australasia, Austria, Barbados, Canada, China, Cuba, Cyprus, Dubai, Greece, Iceland, India, Italy, the Maldives, Mauritius, Portugal, Spain and the USA, among others. Holiday types include beach holidays, escorted touring, lakes and mountains, luxury holidays, ocean and river cruises, yacht cruises, expedition cruises, short breaks and single traveller programmes.

Featured programmes and events

The agency specifically promotes its Canada programme, which includes escorted tours, self-drive holidays, independent rail and coach itineraries, family holidays, wildlife excursions, cruises and city breaks. It also maintains offers linked to Bristol Airport and departures from UK airports.

Miles Morgan Travel organises local travel events featuring its specialists, with exclusive offers for attendees. It also regularly publishes brochures such as Main Travel Talk, Cruise Travel Talk and Holidays from Bristol, which it distributes door-to-door and makes available online.

Foreign exchange and in-store services

All shops in the network offer a foreign exchange service, with the exception of the Cheltenham branch. The agency offers in-store cash collection and publishes the exchange rate applied daily; at the time of analysis, the site showed an equivalence of 1 pound sterling to 1.2978 US dollars and to 1.1394 euros. To find out current rates, the company directs customers to each branch.

Awards and track record

The company has been voted best travel agency in the South West and South Wales ten times, most recently in 2024, bringing its total to 17 Agent Achievement Awards. In 2018, as an independent, locally owned business, it won the award for best travel agency in the whole of the UK, competing against companies with hundreds of shops. These awards are given by holiday companies, airlines and tourist boards, and recognise the professionalism, marketing and sales of travel agencies.

Shop network structure

The agency operates 22 shops in South West England and South Wales. The locations with confirmed presence are Abergavenny, Bath, Blandford, Cheltenham, Chepstow, Chippenham, Cirencester, Clevedon, Clifton, Devizes, Gloucester, Malmesbury, Monmouth, Nailsworth, Portishead, Ross on Wye, Stroud, Taunton, Thame, Trowbridge, Wells and Yeovil.

Customer guarantees and protection

Miles Morgan Travel is a member of ABTA, which means customers receive the association's assistance and the application of its code of conduct. The agency offers financial protection for customers' money when a holiday package is purchased; this protection does not apply to other types of travel, such as accommodation booked separately. On Trustpilot, the company has an excellent rating and five stars.