Johnson Holidays

Johnson Holidays, a British travel agency specialising in packages and cruises

Johnson Holidays is a UK-based travel agency that sells holiday packages and cruises, with daily telephone support from 8am to 11pm. Its offering is built around flight plus hotel, river and ocean cruises, and tailor-made stays, with ATOL financial protection as a central element of its proposition.

Types of trip and traveller profiles

The catalogue organises holidays by type of experience and by customer profile. The options include adults only holidays, all inclusive, beach holidays, city breaks, last minute holidays and multi centre holidays. By profile, the agency distinguishes options for couples, families, groups and solo travellers. It also groups departures by season: Christmas markets, Easter holidays, school holidays, summer holidays and winter sun.

Destinations in the catalogue

The offering covers destinations in Europe, the Middle East, Asia, the Caribbean and North Africa. In Spain it includes the Balearic Islands (Ibiza, Majorca and Menorca), the Canary Islands (Fuerteventura, Gran Canaria, Lanzarote and Tenerife), Barcelona, Costa Blanca, Costa Brava, Costa del Sol, Costa Dorada, Granada and Madrid. In Greece it features Corfu, Crete, Halkidiki, Kefalonia, Kos, Mykonos, Rhodes, Santorini, Skiathos and Zante. In Egypt it sells Cairo, Hurghada, Luxor and Sharm el Sheikh. In Turkey it lists Antalya, Bodrum, Dalaman, Izmir and Alanya. The list is completed by Malta and Gozo, Thailand (Bangkok, Koh Samui, Krabi and Phuket), Italy, the Maldives, Mexico (Cancun), Morocco and Seville, among others. The agency also includes city destinations such as Amsterdam, Barcelona, Budapest, Lake Como, Lake Garda, Marrakech, Milan, Rome and Venice, and beaches such as Alanya, Benidorm, Costa Adeje, Lloret de Mar, Magaluf, Marmaris, Palma Nova, Salou and Side.

Nile cruises and Red Sea stays

One of the standout products is the Nile cruise between Luxor and Aswan, which the agency combines with stays at all-inclusive Red Sea resorts. The proposition includes visits to Cairo and the main sites of Ancient Egypt, and is presented as an option that combines culture, adventure and winter sun.

Booking conditions and travel protection

The agency states that its holidays come with ATOL protection, which means that, in the event of insolvency, the customer will not be stranded abroad and will receive a refund if the trip has not yet taken place. When booking an ATOL-protected flight or holiday, the customer receives an ATOL Certificate setting out what is financially protected and who to contact. The website also mentions its participation in the UK Government's Travel Aware programme, which recommends checking travel advice, entry requirements and safety updates for the destination.

Among the commercial conditions it advertises are low deposits, with bookings from £29 per person depending on the catalogue, and a price match guarantee: if the customer finds a cheaper offer, the agency undertakes to match it. Its commercial communications also highlight the absence of hidden fees and the option to amend the booking.

Customer service

The agency handles enquiries and bookings by phone every day from 8am to 11pm, and offers a messaging channel for managing enquiries. It has a customer service line separate from the enquiries and bookings line.