Good To Go Travel Insurance

Good To Go Travel Insurance: travel insurance for medical conditions and all ages

Good To Go Travel Insurance is a British company specialising in travel insurance designed for people with pre-existing medical conditions and for older travellers. The company has been operating since 2010 and applies no upper age limit on its policies, which means people over 65, 70, 80 or 85 can take out cover. Its approach focuses on removing the barriers these groups often face when looking for conventional travel insurance.

Cover for medical conditions

Good To Go policies cover all types of pre-existing medical conditions, including those of high severity. Among the conditions the company explicitly mentions are most heart conditions, mental health problems, cancer, diabetes, arthritis, COPD and dementia. The company also offers cover for people who are on a waiting list for treatment, provided it is for an already diagnosed condition. In addition, travel companions can be included on the same policy, so that all travellers are insured together.

Levels of cover and products

Good To Go offers three standard levels of travel insurance, plus three levels of cruise-specific policies. Standard cover includes options such as the Silver Basic policy, the most economical, which provides cover under the medical expenses and mobility aids sections only. Higher levels extend the benefits. Cruise policies include additional benefits designed specifically for this type of holiday. The company also offers annual travel insurance, single trip insurance, ski insurance and cover for non-UK residents, as well as for those travelling against FCDO (Foreign, Commonwealth & Development Office) advice.

24/7 emergency medical assistance

All Good To Go policies include access to an emergency medical assistance service available 24 hours a day, 365 days a year. The assistance team, which operates worldwide and in English, helps policyholders obtain the medical treatment they need and return to the UK safely. The company highlights that this service is available anywhere in the world with a simple phone call.

Protection and regulation

Good To Go Travel Insurance is authorised and regulated by the UK Financial Conduct Authority (FCA), with financial services register number 471641. The policies it sells are covered by the Financial Services Compensation Scheme (FSCS), which means that if the insurer were unable to meet its liabilities, UK residents could be eligible for compensation. The company also holds Cyber Essentials certification, a Government-backed scheme that confirms data protection against cyber attacks.

Awards and ratings

Good To Go's Platinum and Cruise Premium policies have received a 5-star rating from the experts at Defaqto. The company has also been rated 'Excellent' on Trustpilot by its customers. The company notes that customer reviews, both positive and negative, help it improve its service.

Customer service and opening hours

Good To Go offers telephone and online support. Opening hours are Monday to Friday 9am to 7pm, and Saturday, Sunday and bank holidays (excluding Christmas Day and Boxing Day) 9am to 5.30pm. The company has a main phone number and an email address for enquiries. Its website allows you to get quotes and retrieve previous quotes.

Location and contact

Phone: 0330 024 9949 · Email: help@goodtogoinsurance.com · Opening hours: Monday to Friday: 9am-7pm; Saturday, Sunday and bank holidays (excluding Christmas Day and Boxing Day): 9am-5.30pm