Hailey's Jewelry House

Hailey's Jewelry House: restored jewelry and one-of-a-kind pieces

Hailey's Jewelry House is an online jewelry store specializing in the sale of restored pieces in impeccable condition. The company presents itself as an alternative to mass production: each item is unique and offered at prices up to 70% below average retail. Its catalog includes gold and diamond jewelry for women and men, with shipping to several European countries and the United States.

Catalog: one-of-a-kind gold and diamond pieces

The store organizes its offering into categories such as necklaces, bracelets, rings, pendants, and earrings. Within each, specific subcategories are distinguished: gold chains (Bismarck, Curb, X-Link, Singapore, Venetian, Cable, Emperor), bracelets (Bismarck, X-Link, Curb, Herringbone), rings (diamond, fashion, signet, gemstone, wedding, plain, eternity, engagement, solitaire, side stone, halo, three-stone), and earrings (gold, diamond, Bismarck, pearl, X-Link). It also includes brooches and designer pieces.

The catalog shows specific examples with prices in US dollars, such as a 0.28 ct side stone ring in 18K white gold at $1,276 USD, a 0.53 ct three-stone ring at $2,607 USD, a 5.63 g Curb necklace in 18K gold at $1,439 USD, or a 12.71 ct diamond necklace in 18K white gold at $42,134 USD. These figures correspond to the information published on the site at the time of analysis.

Expert selection and featured pieces

The company has a section called "Appraiser's Choice," where jewelry selected by its appraisers is presented. Featured pieces include a 12.71 ct diamond necklace, a gemstone bracelet with sapphires, rubies, and emeralds weighing 72.39 g in 18K gold, a 4.54 ct diamond bracelet, a 1.67 ct diamond ring, a heart pendant with tourmaline, amethyst, tsavorites, sapphires, and 0.72 ct diamonds, and a Georg Jensen Zephyr gold necklace weighing 43.50 g. Diamond bracelets and pendants are also included, with prices ranging from $7,005 USD to $16,113 USD.

Services: buying, trade-in, and custom design

In addition to sales, Hailey's Jewelry House offers buying and trade-in services ("Sell & trade-in") and custom design. The company states that non-custom products come with free shipping and free returns within 30 days of purchase. Shipping is carried out within 1 to 2 business days, with fast delivery within 48 hours according to the site information. All pieces are delivered in exclusive packaging with a bow and accompanied by a certificate of authenticity. A lifetime warranty against manufacturing defects is offered.

International shipping and currencies

The store allows selecting country and currency from several options: United States (USD), Bulgaria (EUR), Finland (EUR), Germany (EUR), Netherlands (EUR), Norway (NOK), and Sweden (SEK). The site language is available in English, Swedish, and Norwegian. The company operates from Sweden, as indicated by the legal name "Hailey's Jewelry House AB" in the footer.

Founder's vision and commitment to sustainability

The founder and CEO, Robin Lönnqvist, outlines on the site his vision to transform the jewelry industry by offering eco-friendly jewelry at fair prices and in better-than-new condition. According to his statements, a gold piece is used on average for 10.2 years, while a piece from Hailey's doubles that figure to 20.4 years. The company thus positions itself in the field of restored and second-hand jewelry.

Customer service and other details

Customer service is available on weekdays to answer inquiries. The company publishes a blog and a news section, and offers the possibility to subscribe to a newsletter. Payments are processed securely, with methods such as American Express, iDEAL, Wero, Klarna, Maestro, Mastercard, MobilePay, and Visa.