Vivolt

An intermediary between customers and energy retailers

Vivolt is an energy-management service, not an electricity or gas retailer. It says it reviews a customer’s bills and consumption, compares available offers, and negotiates with retailers on the customer’s behalf. The service is aimed at both households and businesses, with the analysis tailored to the type of customer and its energy use.

From bill review to a supplier change

The process begins with an examination of the customer’s current bill. If the customer chooses to proceed, Vivolt says it handles the administrative steps involved in changing retailers and continues to review the contract over time. It also offers energy audits for businesses seeking to understand where consumption may be reduced.

How the service is funded

Vivolt states that customers do not pay a fee for its service and that it receives compensation from energy retailers for customers it brings to them. That arrangement is relevant when weighing a recommendation: ask which offers were considered, how the proposed rate compares with the current contract, and whether the terms include a commitment or an early-termination charge.

Vivolt’s website promotes potential savings, but those outcomes depend on each customer’s contract and consumption; no particular reduction should be assumed. Reviewing the full offer and contract before authorizing a switch remains the customer’s best safeguard.