Swapfiets

A bicycle subscription with ongoing service

Swapfiets is a bicycle subscription service with a fixed monthly fee. The plan includes use of a bike, unlimited repairs, maintenance, and replacement if it is stolen. The company presents the service as a way to ride without worrying about upkeep and says it has more than 280,000 members and a 4.5-out-of-5 rating based on 361 reviews.

Available models and prices

Swapfiets offers several bicycle and e-bike models, with monthly prices that vary by type:

• Power 1 e-Bike: A straightforward e-bike for quick, easy trips. From €54.90 per month.
• Power 7 e-Bike: More performance and comfort for trips of any distance. From €59.90 per month.
• Deluxe 7: A seven-speed city bike designed for comfortable riding. From €15.90 per month.

All bikes have the brand’s signature blue tire and are designed for long-term use, with puncture-resistant tires, a double lock, and bright LED lights. The company says they are made in Europe with premium components.

What the subscription includes

The subscription covers unlimited repairs. If a bike cannot be fixed in 10 minutes at a store, Swapfiets says it will replace it. Members can book an appointment in the app for service at their location. Theft replacement is also included, and customers may cancel the subscription at any time.

Signing up takes three steps: choose a bike, get it by picking it up at a store or having it delivered, and start riding with ongoing support. The company has a network of local stores, each with its own team for repairs, exchanges, and test rides.

App and customer support

The Swapfiets app lets members book repairs, find discounts, locate nearby stores, and view invoices. Support is available 24/7 through the app.

Environmental commitment and certification

The company says its bikes are made with durable materials and designed for extended use, reducing the need for replacements. It also reuses and recycles bikes and parts and is working toward zero waste by reducing production waste and extending product life cycles. Swapfiets holds B Corp certification, which recognizes companies that meet high social and environmental standards.

Locations and service area

Swapfiets operates in multiple cities and has local stores. In Spain, Barcelona is mentioned in customer reviews. Customers can check bike availability in their city and choose store pickup or home delivery.