Vivid Holidays

South African tour operator offering tailor-made holiday packages

Vivid Holidays is a South African-based tour operator that presents itself as a full-service online travel agency focused on arranging tailor-made holiday packages. The company states it has over ten years of experience in the global travel industry and says it works alongside its suppliers and a team of well-travelled experts to design itineraries.

Its offering is built around packages that, according to the information published, include flights, hotels, transfers and taxes, with the aim of covering the entire process from the initial enquiry through to the trip. The company says it negotiates directly with hotels and tour operators on the customer's behalf to secure prices, and maintains that it does not compromise on the quality of its proposals.

Destinations and programmes in the catalogue

The agency's catalogue covers destinations in Europe, Asia and the Far East, the Middle East, Africa and the Americas. Among the offers shown on its website are multi-city combinations and city breaks departing from Johannesburg:

• Cape Town, 3-night break.
• Istanbul, 5-night city break in a 4-star hotel.
• Athens, Santorini and Crete, 10 nights in 4-star hotels.
• Rio de Janeiro, 6 nights.
• Dubai and Istanbul combo, 7 nights in 4-star hotels.
• Dubai, Bangkok and Phuket, 12 nights.
• Rome, Venice and Paris, 9 nights in 4-star hotels.
• Phuket, Kuala Lumpur and Bali, 12 nights.
• Cairo and Hurghada combo, 7 nights in 4-star hotels.
• Hanoi, Ha Long Bay and Ho Chi Minh City, 10 nights in 4-star hotels.
• Rome, Florence, Venice and Milan, 9 nights in 4-star hotels.
• Istanbul and Bodrum combo, 7 nights.

The site listed starting prices per person sharing, with rates ranging from R9,899 for the Cape Town break to R35,999 for the Greece tour. These terms were presented as subject to change, airfare increases, currency fluctuations and availability, and departures were set from Johannesburg.

Service and traveller support

The company describes a service model in which customers can request support and guidance before and during their trip. It notes that its team strives to avoid awkward arrival times, poor connections, impractical stopovers and badly located airports when designing journeys. The agency also presents itself as an operator that negotiates directly with suppliers to adjust prices and that holds every package to its own quality standards.

Contact channels and opening hours

The agency handles enquiries through a main phone number and an emergency and WhatsApp line, as well as a general enquiries email and a dedicated customer service email. The published hours for general enquiries are Monday to Friday 9:00 to 17:00, while the travel experts team states Monday to Thursday 9:00 to 17:00 and Fridays 9:00 to 16:00.

Customer profile and travel approach

The offering targets travellers looking for organised packages departing from Johannesburg who value the combination of European cities, Asian destinations and beach stays. The company describes itself as a tailor-made and online travel operator, with a selection of programmes that mix multi-city tours and short breaks.

Location and contact

Stoneridge Drive Cnr, Emerald Blvd, Greenstone Hill, Johannesburg, 1609 · Phone: (0) 11 568 8219 · Email: enquiries@vividholidays.co.za · Hours: Mon to Fri 9am - 5pm