Cozié

Cozié, comfort essentials for women with online sales in South Africa

Cozié is an online store for women's underwear and comfort essentials aimed at the South African female audience. Its catalogue is organised around garments designed for everyday wear, with soft, stretchy fabrics that aim to adapt to the body without digging, squeezing or rolling. The brand presents itself as a comfortable wardrobe option for women who want to feel comfortable and put together throughout the day.

Garments and collections in the catalogue

The range combines bras, leggings, bodysuits, shorts and underwear. Featured items include the JellyLift Pro Bra, the StayLift Strapless Bra, the Originals Thermal Sculpting Leggings, the JellyLift Bra, the two-piece matching set, the Snatched Body Suit, the Anti-Chafe Cooling Shorts and the Camel-Free Thong. The collection is presented under the name Cozié Collection, with an Originals line.

• Bras: JellyLift Pro, StayLift Strapless and JellyLift.
• Leggings: Originals – Thermal Sculpting Leggings.
• Bodysuits and sets: Snatched Body Suit and two-piece matching set.
• Underwear and shorts: Anti-Chafe Cooling Shorts and Camel-Free Thong.

The catalogue shows prices in South African rands, with items such as the JellyLift Pro at R 699.99 (previously R 899.99), the StayLift Strapless Bra at R 599.99, the Originals leggings at R 599.99 (previously R 799.99), the JellyLift Bra from R 499.99, the two-piece set at R 699.99, the Snatched bodysuit at R 499.99, the Anti-Chafe shorts at R 549.99 and the Camel-Free thong at R 499.99.

Shipping, exchanges and returns

The store ships nationwide. Orders are typically processed within one to two business days and delivery usually takes five to eight working days depending on location. Once the order has shipped, the customer receives a tracking link by email. Shipping is free on orders over R 750.

If a garment doesn't fit well, the company allows exchanges for another size within seven days of delivery, provided it is unworn and in its original condition. For returns, the customer must contact the support team within the same seven-day period from receipt of the order; depending on the case, exchanges or returns are handled in accordance with the store's policy.

Size guide and care

Most garments fit true to size, according to the store itself, and each product page includes a size guide. When the customer is unsure between two sizes, the recommendation is to choose the larger one to prioritise comfort. As for care, cold machine washing with similar colours is advised, avoiding the tumble dryer and air drying when possible to preserve the stretch and softness of the fabric.

Customer service and presence

The support team is available by email and via the contact form on the website, Monday to Friday from 9:00 to 17:00. The company states that more than 25,000 South African women wear its garments as part of their daily wardrobe.

Location and contact

Sea Point, 8005 Cape Town · Email: support@cozie.co.za · Hours: Monday-Friday 9am to 5pm