Pan Pacific Hotels Group

Pan Pacific Hotels Group: hotels and serviced suites in Asia, Oceania, Europe, and North America

Pan Pacific Hotels Group is a hotel chain that markets accommodation under three brands: Pan Pacific, PARKROYAL COLLECTION, and PARKROYAL. Its portfolio includes hotels, resorts, and serviced suites across Asia, Oceania, Europe, and North America. The company manages bookings through its official website and toll-free call centers, and also allows managing bookings made through other channels.

Brands and accommodation types

The group structures its offering around three brands. Pan Pacific encompasses hotels and resorts, as well as serviced suites in various cities. PARKROYAL COLLECTION is presented as a distinct line within the group, with a presence in Malaysia and Singapore. PARKROYAL, meanwhile, brings together hotels, resorts, and serviced suites in several countries. The portfolio includes both urban properties and vacation resorts and extended-stay accommodations.

Geographic presence

The chain operates in Asia, Oceania, Europe, and North America. In Australia, it has Pan Pacific Melbourne, Pan Pacific Perth, PARKROYAL Darling Harbour (Sydney), PARKROYAL Melbourne Airport, PARKROYAL Monash Melbourne, and PARKROYAL Parramatta. In Bangladesh, it has Pan Pacific Sonargaon Dhaka. In Canada, there are Pan Pacific Vancouver, Pan Pacific Whistler Mountainside, and Pan Pacific Whistler Village Centre. In China, it operates Pan Pacific Beijing, Pan Pacific Dalian, Pan Pacific Ningbo, Pan Pacific Suzhou, Pan Pacific Tianjin, Pan Pacific Xiamen, and Pan Pacific Serviced Suites Ningbo. In Indonesia, there are Pan Pacific Jakarta and PARKROYAL Serviced Suites Jakarta. In Japan, they include BELLUSTAR TOKYO (A Pan Pacific Hotel), Cerulean Tower Tokyu Hotel (A Pan Pacific Partner Hotel), THE HOTEL HIGASHIYAMA KYOTO TOKYU (A Pan Pacific Hotel), and HOTEL GROOVE SHINJUKU (A PARKROYAL Hotel). In Kenya, it operates Pan Pacific Serviced Suites Nairobi. In Malaysia, there are PARKROYAL COLLECTION Kuala Lumpur, PARKROYAL A'Famosa Melaka Resort, PARKROYAL Langkawi Resort, PARKROYAL Penang Resort, Gurney Bay Hotel (A PARKROYAL Hotel), Pan Pacific Serviced Suites Kuala Lumpur, and PARKROYAL Serviced Suites Kuala Lumpur. In Myanmar, there are Pan Pacific Yangon, PARKROYAL Nay Pyi Taw, and PARKROYAL Yangon. In Singapore, there are Pan Pacific Orchard, Pan Pacific Singapore, PARKROYAL COLLECTION Marina Bay, PARKROYAL COLLECTION Pickering, PARKROYAL on Beach Road, Pan Pacific Serviced Suites Beach Road, Pan Pacific Serviced Suites Orchard, and PARKROYAL Serviced Suites Singapore. In Thailand, it operates PARKROYAL Suites Bangkok. In the United Kingdom, there is Pan Pacific London. In Vietnam, there are Pan Pacific Hanoi and PARKROYAL Serviced Suites Hanoi.

Upcoming openings

The group announces a series of properties in development, all scheduled to open in 2027: Pan Pacific Phnom Penh, PARKROYAL Jakarta, Siam Pan Pacific Bangkok, PARKROYAL Siem Reap, PARKROYAL Hanoi, Pan Pacific Serviced Suites Bangkok, and PARKROYAL Serviced Suites Manila Bay.

Bookings and stay management

The company allows bookings through its website and toll-free call centers. For bookings made through other channels, such as travel agencies or online booking platforms, it refers to the original point of purchase. The site offers a booking management area and a loyalty program called Pan Pacific DISCOVERY, accessible via registration and sign-in.

Languages and currencies

The website is available in English, Chinese, and Japanese. The currency selection for rates and transactions includes a wide list of international currencies, including the Singapore dollar, US dollar, euro, British pound, Australian dollar, Canadian dollar, Chinese yuan, Japanese yen, and Malaysian ringgit, among many others.

Location and contact

Phone: +65 6884 5000