PACK & SEND

PACK & SEND: courier, freight and logistics in New Zealand

PACK & SEND is a courier and logistics services company operating in New Zealand, Australia and the United Kingdom. Its offering ranges from sending parcels and documents to managing bulky freight, removals and eCommerce fulfilment solutions. The company presents itself as a comprehensive option for individuals and businesses that need to send items of any size, with domestic and international coverage.

Courier and freight services

The company structures its services into several main areas:

• Parcels and courier: includes budget courier services, same day, next day, premium, interisland and international courier services.
• Domestic freight: management of bulky and palletised freight, full containers and truckloads, specialised services for difficult or fragile items, and fragile unpacked freight.
• International shipping: international express courier, sea freight, air freight, international parcel post, and relocation and removals services. Destinations such as the United States, United Kingdom, New Zealand, Asia and Europe are detailed.
• Import services: import management.

Logistics solutions for businesses

PACK & SEND offers business-oriented logistics solutions, including pick-up solutions, parcel collection and drop-off points, reverse logistics for product returns, and distribution of marketing and point-of-sale material. It also has industry solutions for professional services, arts and antiques, eCommerce, government, healthcare, print and media, retail, IT and electronics, as well as shipping services for trade shows and expos, machinery, automotive and office removals.

In the area of fulfilment and distribution, the company offers receiving and storage, and inventory management.

Removals, baggage and packing

The company covers removals and transport of personal goods, with options for fragile or valuable items, large or awkward items, furniture removals (less than a room full, student moves, do-it-yourself moving, international relocations, estate moves and business and office relocations). It also manages excess baggage, with airline baggage service, air freight or sea freight options, and door-to-door or door-to-depot modalities, including excess baggage to the USA.

In terms of packing, PACK & SEND offers solutions for computers and electronics (including shipping lithium batteries), art and antiques packing, custom foam packaging, boxes, cases and crates, as well as DIY packaging options and sales of boxes and packaging materials.

Online self-service and tracking

The company has an online self-service facility that allows customers to manage shipments, check what can be sent, access packaging guidelines and standards, review FAQs, find out about prohibited online goods and make enquiries. It also offers shipment tracking tools and store locator.

Presence and contact

PACK & SEND operates in New Zealand, Australia and the United Kingdom. In New Zealand, the company has a network of service centres and offers a freephone number, 0508 722 548, for enquiries and quotes. The company also mentions the possibility of franchising.