NZ Post

NZ Post: postal and logistics services in New Zealand

NZ Post is New Zealand's postal operator. The company presents itself as a group that provides services for the country's functioning, connecting people, businesses and communities. Its main activity is the delivery of parcels, packages and mail for businesses and consumers.

Store network and coverage

The company has more than 560 stores throughout the country, which places it close to most of the population. The site indicates that it is remodelling some stores and reconfiguring its presence in communities to adapt to how its services are used today.

Domestic and international sending

For sending within New Zealand, NZ Post offers parcel and mail services, with express and economy sending options. Customers can check prices, look up addresses and postcodes, and buy packaging. For international sending, it has parcel and letter services, as well as the You Shop platform for overseas purchases, which includes parcel consolidation and management of prohibited or restricted items.

Business services

The business segment includes domestic and international sending, bulk mail (from 300 items), services such as VolumeMail, FlexiMail, Publication Mail, AdCard and PermitPost, and digital postage solutions. It also offers address management, address certification, data cleansing and international logistics services with warehousing. For e-commerce, it provides digital tools, parcel notifications, returns and an API for developers with tracking, rates and store locator methods.

Receiving and managing deliveries

Recipients can manage their deliveries: leave the parcel in a safe place, redirect a delivery to another address (up to 75 km for $5) or to a collection point (for $3), and use online tracking. There are also options such as Rural Delivery, PO Boxes, mail redirection and holding, and return to sender service.

Products and other services

The online shop sells packaging, stamps, envelopes and collectables. Among the collectable stamps, a 25th anniversary edition of The Lord of the Rings is advertised. The company also has a mobile app for parcel tracking and offers information on sustainability, diversity and inclusion, as well as a media centre and resources for journalists.