Mocka

Mocka, modern and affordable furniture for the home in New Zealand

Mocka is an online furniture store based in New Zealand that also operates in Australia. The company presents itself as a family business established in 2007, headquartered in New Zealand with transactions in New Zealand dollars (NZD). Its focus is on selling modern furniture at affordable prices, with home delivery and local customer support.

Catalogue organised by room

Mocka's site structures its offering mainly by room and product type. The main categories include:

• Living Room: sofas, coffee tables, side tables, dining tables, dining chairs, sideboards, display cabinets, TV units and rugs.
• Dining Room: dining tables, chairs, dining sets and small dining tables.
• Bedroom: beds, bed bases, headboards, bedside tables, drawers, dressing tables, wardrobes and mirrors.
• Baby & Kids: cots, conversion cots, kids' mattresses, changing tables, high chairs, bunk beds, trundle beds, nursery furniture and kids' bedroom sets.
• Youth: teen beds, study desks and youth furniture.
• Outdoor: outdoor furniture, outdoor sofas and lounges, outdoor dining tables, outdoor coffee and side tables, and outdoor sets.
• Lighting & Decor: table lamps, floor lamps, cushions, throws, baskets and assorted decor.
• Office & Storage: desks, office chairs, shelving, bookcases, cabinets, drawer units and storage solutions.
• Furniture Sets: room packages and sets, such as living room, dining room, bedroom and outdoor sets.

The catalogue also includes specific sections such as Mini Mocka (kids' furniture), Scandinavian, mid-century, japandi, rattan and metal style furniture, as well as storage and organisation products.

Services and customer support

Mocka offers customer support based in New Zealand. The site states that chat and phone calls are available Monday to Friday, with extended hours from 9:00 to 19:00 NZT during the gifting season, and regular hours from 9:00 to 17:00 NZT. The company provides a phone number and an email address for enquiries.

Services mentioned include home delivery, the option to subscribe to Mocka community emails to enter a quarterly draw for a $1,000 voucher, and a store finder. The site also includes sections for FAQs, shipping and delivery, returns, order status and a help centre.

Payment methods and promotions

The store accepts payment methods such as Afterpay, Gem by Latitude, Laybuy by Klarna and Q Card. The site shows promotions such as "Buy One Get One 50% Off" and free shipping on orders over $400. These conditions are presented as catalogue information and may vary.

Presence and history

Mocka describes itself as a family business established in 2007 operating in New Zealand and Australia. The company presents itself as New Zealand-based and all transactions are made in NZD. The site includes a blog, a reviews section and a store finder, although no physical addresses are detailed in the material analysed.