Geeks on Wheels

Geeks on Wheels: mobile computer support in New Zealand

Geeks on Wheels is a New Zealand computer technical support service that travels to the client's home or office. The company presents itself as a mobile repair and support team serving both individuals and businesses, with more than twenty years of activity in the country. Its approach is based on in-person visits: the technician comes to the specified location instead of requiring the equipment to be taken to a workshop.

Technical services for homes and businesses

The service catalogue covers desktop and laptop computer repairs, on both Windows and Apple Mac systems, as well as smartphones and tablets. The detailed services include:

• Computer and laptop repairs, including hardware failures and broken screens.
• Network and internet optimisation, with Wi-Fi and mesh system installation and configuration.
• Starlink installation and setup.
• Computer upgrades and improvements, with servicing or replacement of components.
• Email setup and support.
• Malware and virus removal.
• Data recovery and backup of photos, music, emails, contacts and work files.
• Software installation and setup of new devices.
• Training on the use of smartphones and tablets.
• Security camera installation.
• Smart home setup and training.
• Retirement village setup package.
• Computer Warrant of Fitness, a comprehensive equipment check.

Geek+, GeekSafe and the helpline

The company offers Geek+, a membership that bundles its services into a single plan, with variants for individual, couple, family and business. It also offers GeekSafe, a suspicious message checking service: the client forwards doubtful communications and a technician assesses whether it is a scam. The company notes that 62% of New Zealanders encounter scams daily, weekly or monthly, and presents this service as a way to reduce uncertainty. It also maintains a telephone Geek Helpline for those who do not reside in the areas covered by the in-person service.

Coverage and service model

The in-home service is available in Auckland, Waikato, Tauranga, Rotorua, Taupō, New Plymouth, Hawke's Bay, Whanganui, Palmerston North, Kapiti Coast, Wellington, Nelson, Christchurch, Ashburton, Wānaka, Queenstown, Dunedin and Invercargill. The company states that it has staff in Auckland, Hamilton, Cambridge, Tauranga, Rotorua, Taupō, Hawke's Bay, New Plymouth, Kapiti Coast, Wellington and Palmerston North, among other locations. For locations outside the list, the helpline provides assistance over the phone. Appointments can also be arranged in the evening and at weekends.

Track record and customer relations

The company states that it has been helping New Zealanders with computer and technology problems for more than twenty years, and declares that it has installed over 13,000 mesh Wi-Fi optimisation units in homes across the country. Its promotional material includes the testimonial of David Feehan, managing director of Tapestry Music Ltd, a customer for more than fifteen years. The firm maintains that its technicians combine computer expertise with a personal touch and explain problems without technobabble.

Informative content and editorial activity

Geeks on Wheels maintains a blog with buying guides and articles on digital security, including pieces on the use of artificial intelligence by scammers, reasons to upgrade your equipment, apps for older adults and comparisons of headphones and wearable devices. It also publishes content on social media and offers an interactive scam quiz (Scam Smart Quiz).