OneChoice

OneChoice, life and protection insurance for New Zealanders

OneChoice is an insurance brand aimed specifically at New Zealanders. Its products are issued by Pinnacle Life Limited and backed by Hannover Re, described in the company's material as one of the world's leading reinsurers. The distribution and promotion of the policies is handled by Greenstone Financial Services NZ Limited.

The brand's approach is based on simplicity: applications are made by answering questions over the phone, with no medical exams or forms, and customers can set the cover amount, payment frequency and beneficiaries. The website shows an average rating of 4.8 out of 5 from 1,845 reviews.

Insurance products offered

• Life insurance: a lump-sum payment to help loved ones if the insured person dies. It includes optional serious illness and total and permanent disability (TPD) cover.
• Income protection insurance: covers up to 75% of monthly income, up to a maximum of $15,000 a month, if illness or injury prevents you from working.
• Funeral insurance: provides the family with up to $30,000 for funeral or tangi expenses, with applications that require no medical exams or blood tests.

Tools and resources for policyholders

The site groups a range of information resources and tools by product. The life insurance section includes calculators, comparison tools and guides on the cost of the policy, how age affects premiums and how much cover is needed. The income protection section covers issues such as calculating cover and tax deductibility in New Zealand. The funeral insurance section explains how it works, how much it costs and how it compares with pre-paying a funeral.

Customer service is rounded out with sections to make a claim, request a quote, request an info pack or ask for a call. The brand also has an editorial space, Choice Reads, with articles on housing, mortgages, education, cost of living and other current financial topics in New Zealand.

Structure and backing

OneChoice policies are issued by Pinnacle Life Limited (NZBN 9429030397248) and distributed and promoted by Greenstone Financial Services NZ Limited (NZBN 9429047013582). Reinsurance backing is provided by Hannover Re. The company presents itself as providing award-winning service and value, although the material does not detail the specific awards.