SPIC AND SPAN. Home & Office Cleaning

Cleaning marketplace in Italy for international clients

SPIC AND SPAN. Home & Office Cleaning is an online marketplace that connects private and commercial clients with experienced cleaners. The platform operates in Austria, Belgium, France, Germany, Italy, Luxembourg, Poland, Portugal, Spain, and Sweden. In Italy, the service is available in Rome, Milan, and Turin, according to the website's description.

The company presents itself as a registered trademark of A&K Ventures OÜ, a company founded in July 2016 by Karol Kaczmarek and Amadeusz Annissimo. The website states that it has accumulated over 25,000 satisfied customers since 2016.

How the booking service works

The hiring process is structured in three steps. First, the client fills out a booking form selecting the type of cleaning, specifying date and time, providing the property address, and can add special requests. Then, to confirm the booking, a deposit for the first hour is paid, the amount of which is deducted from the final bill. Finally, the platform assigns a verified cleaner who performs the work, and upon completion, the client receives a cleaning summary.

Booking can be completed in about 60 seconds using the online form, according to the website information.

Available cleaning services

The platform's catalog includes several options:

• Regular basic cleaning: lowest available price, with the same cleaner each time, flexible scheduling, and cancellation at any time.
• One-time basic cleaning: reliable home service, with a reduced price for subscribers and last-minute availability.
• Deep cleaning: includes post-construction cleaning, thorough dust cleaning, reduced price for cleaning equipment, and pre-landlord inspection cleaning.
• Office cleaning: customized offer, flexible plans for small businesses, and legally registered office cleaning professionals.
• Move-in / move-out cleaning.
• Laundry and ironing.

The regular cleaning rate starts at €17.90/hour, a price reserved for clients who book cleanings on a regular basis. The client can choose the frequency in the form: once a week, every two, three, or four weeks, and even multiple times per week. No long-term contracts or prepayment for appointments are required. To cancel, pause for a few weeks, or skip dates, simply send an email 48 hours before the next appointment.

Verified cleaners and English-language support

All cleaning service providers offering their services on the website are background-checked, legally registered businesses. The client can choose an English-speaking cleaner at no extra cost. The platform is aimed at people who have moved to Italy for weeks, months, or years and who, due to work or lifestyle, do not have time to learn Italian. No long-term contracts are imposed, even for regular cleaning services.

Customer support is available in English seven days a week. You can contact by phone from 8:00 to 18:00 (Monday to Sunday), by email 24/7, and via website chat from 8:00 to 18:00 (Monday to Sunday).

Payments and cancellation policy

The initial payment for the first hour confirms the booking and is deducted from the final bill. Cash payments are not accepted. After cleaning, the client receives an email with the service summary, and the balance is automatically charged to the payment method provided 48 hours after that email is sent. The client can settle the balance earlier or use another method via the payment link in the summary. The dashboard allows updating, adding, or removing payment methods at any time. Payment by bank transfer is also possible upon request, although some providers require a pre-authorized online payment method to secure the booking.

To cancel an appointment, the client must contact customer support by email or phone, providing the date and their name or email address. Cancellation is confirmed by email. If made at least 48 hours in advance, 100% of the deposit is refunded.

Frequently asked questions about the service

The website clarifies that it is not mandatory to be at home during cleaning; you only need to ensure access for the cleaner. If you want the professional to bring cleaning supplies, mop, and vacuum cleaner, this must be indicated in the booking form or communicated later to customer support. The platform also notes that not all cleaners are women: both men and women offer services through the marketplace.