Level Audio

Level Audio, specialist in high-end headphones and electronics in Bari

Level Audio is a specialist retailer of high-end headphones, amplifiers and digital-to-analog converters (DACs), based in Bari, Italy. The company presents itself as an official dealer for brands such as ZMF, Abyss and others, and offers personal advice from sound engineer Andreas, available via WhatsApp, phone or email, as well as in its own listening room in Bari, where auditions are held by appointment.

Product catalogue

The range covers several categories of high-fidelity audio equipment:

• Headphones: open-back, closed-back and in-ear models, including complete systems.
• Amplifiers and DACs: solid-state and tube amplifiers, DACs, amp/DAC combos and phono stages.
• Sources: streamers, turntables, portable players and cartridges.
• Accessories: high-end headphone cables, cables in general, earpads and merchandise.

The shop works with recognised brands in the sector, including Abyss, Allnic Audio, Arachne Audio, Audeze, Audiobyte, Audma, Austrian Audio, Cayin, Chord Electronics, DCA, dCS, Erzetich, Eversolo, Feliks Audio, Ferrum Audio, Final Audio, Focal, Gold Note, HEDD Audio, Hifiman, iFi audio, JDS Labs, LAiV, Level Audio, Mass-Kobo, Matrix Audio, Meze Audio, Niimbus, Ortofon, Pro-Ject, RAAL-requisite, Riviera Audio Laboratories, RME, Rockna Audio, Senna Sound, Sennheiser, Stax, Supra Cables, Trafomatic Audio, Violectric, Volumio, Warwick Acoustics, Weiss Audio, WiiM, Zähl Audio and ZMF.

Featured recommendations

The selection of recommended products includes headphones and electronics from various tiers. Among the highlighted models are the ZMF Bokeh Closed (a closed-back headphone with a warm, musical sound, easy to drive), the HEDDphone D1 (a dynamic headphone developed in Berlin with a carbon diaphragm and very low distortion), the Cayin HA-3A tube amplifier (with a true balanced output stage and point-to-point wiring), the Abyss Diana TC Signature (with the TC driver technology of the flagship models in a comfortable format), the Feliks Audio Echo Vibe (a tube amplifier hand-built in Poland), the ZMF Auteur Classic (ZMF's most neutral model), the JDS Labs Element IV (DAC and amplifier with parametric EQ, Roon Tested certification and preamplifier outputs) and the Weiss DAC204 Mk2 (a converter from the Swiss firm Weiss, aimed at mastering studios).

Open box and demo units

Level Audio sells checked open box and demo units at reduced prices. The catalogue shows examples such as the Susvara open box, the Abyss Diana DZ Open Box, the Abyss JOAL Open Box, the Warwick Acoustics Bravura System Black Open Box, the Abyss Diana TC Signature Open Box and the Hifiman Arya Stealth Open Box, with discounts that in some cases reach 2,000 euros. The shop invites customers to ask about the condition of these units.

Services and purchase conditions

The company offers personalised advice via WhatsApp, phone or email, and auditions in its listening room in Bari by appointment. It has a best price guarantee: if the customer finds a product cheaper elsewhere, they can ask. Shipping is with DHL Express and is free to Italy and, for orders from 400 euros, to the rest of the European Union. The return policy allows 30 days, with free return shipping within the EU. The website also mentions a repair and warranty service, and the possibility to check the status of an order without an account.

Customer reviews

The shop collects reviews on Trustpilot. The testimonials highlight the speed of shipping with DHL Express, personal communication and the owner's attentiveness. Some customers mention repeat purchases and receiving products in Finland within two working days.

Location and contact

Via Osvaldo Marzano 2, 70125 Bari · Phone: +39 375 8677615 · Email: shop@levelaudio.it