Claims Assist

Technical home insurance claims advisory in Ireland

Claims Assist is an Irish firm of loss assessors that represents private homeowners against their insurers in claims for damage to the home. Its work focuses on the forensic assessment of damage and the preparation of technical costings to support the settlement, with the stated aim of securing the highest possible settlement for the homeowner. The company presents itself as an independent alternative to the loss adjuster sent by the insurer, and emphasises that its team is led by a holder of a BSc in Quantity Surveying, supported by a network of quantity surveyors registered with the SCSI (Society of Chartered Surveyors Ireland).

Types of claims it handles

The firm handles residential claims for damage to the home throughout Ireland. Among the cases it details are:

• Water damage and burst pipes, including hidden leaks and flooding.
• Fires and smoke damage, with particular attention to chimney fires and problems with the flue or liner.
• Storm, wind, heavy rain and lightning damage.
• Domestic heating oil and kerosene leaks, with soil remediation.
• Vehicle impact damage to property.
• Burglary, vandalism and malicious damage.

Methodology: from the forensic report to the Bill of Quantities

The service is built around the technical quantification of the claim. The company prepares professional Bills of Quantities (BoQ) so that the settlement covers the true cost of repairs, and insists that it does not merely estimate the loss but calculates it. Its approach includes emergency response with a visit to the property to document the damage before it is lost or cleared, a full assessment, the preparation of a Schedule of Loss, attendance at the on-site meeting at the property with the insurer's loss adjuster, and subsequent negotiation. It also handles communication with the company and submits the initial claim.

Coverage and regional hubs

Claims Assist operates nationwide through regional claims management hubs. The company identifies a western hub for Galway and Connacht, also covering Mayo; a mid-west hub for Limerick, Clare and Tipperary; and a Leinster and Midlands hub for Dublin and Kildare. Its registered and administrative office is in Kilcreevanty, Tuam, County Galway. The firm states that it serves both urban homes and rural properties, and expressly mentions locations such as Limerick City and Ennis.

Tools and resources for homeowners

The site includes a house rebuild cost calculator for Ireland, updated with the latest SCSI rates, designed to estimate rebuild value. The company also publishes informative content on policyholder rights and recommends not submitting repair quotes or damage reports to the insurer before consulting an independent assessor, noting that decisions taken in the first 24 hours of a claim are critical.

Client reviews

The material includes reviews from Irish homeowners published on Google and verified by Trustindex. The comments mention cases of bathroom leaks and damage to ceilings and wooden floors, storm damage and claims managed from start to finish. Several clients highlight John as their point of contact, the speed of the process, constant communication and thoroughness in covering every aspect of the damage. The reviews repeatedly emphasise that the intervention reduced the stress associated with dealing with the insurer.

Location and contact

Kilcreevanty, Tuam, Co. Galway