Complete Savings

Complete Savings, an online cashback program for shoppers in Ireland

Complete Savings is a cashback program that allows its members to discover a wide selection of online retailers in Ireland. It works by logging in to the website, choosing your favourite brands and earning cashback with just a few clicks and a purchase. The program offers a minimum of 10% cashback on purchases made at hundreds of popular retailers, both online and on the high street.

How the program works

The process consists of three steps: joining the program, making a purchase at one of the participating retailers and receiving the corresponding cashback. Purchases can be made from a desktop computer or a mobile device, and the cashback is processed automatically and paid by cheque. According to the information on the site, this system allows members to make reliable online savings all year round.

Member rewards

In addition to the minimum 10% cashback, members receive an additional monthly bonus when they shop at one of the program's retailers. The website details three main ways to earn rewards:

• Welcome reward when you join Complete Savings.
• Monthly bonus for shopping at one of the participating retailers.
• Minimum 10% cashback on purchases made at any of the program's retailers.

The site stated that the monthly bonus can reach up to €180 a year and that cashback can reach up to €300 a month, with a network of more than 100 retailers. These figures correspond to the information published at the time of the analysis and are subject to change.

Cashback conditions

Cashback is applied to the net value of the basket, that is, the total basket value excluding taxes, delivery charges, credit card fees, purchase or redemption of gift cards, exchanges and gift wrapping. Membership is taken out by paying a monthly membership fee and completing the join form, which includes the terms and conditions and explains the benefits of the program.

Customer service

Customer service is available in English by email at customerservice@completesavings.ie and by phone on 1800 806 167. Calls to this number are free from Irish landlines and mobiles. Opening hours are Monday to Friday 8:00 to 20:00 and Saturday 9:00 to 16:00, excluding bank holidays. Calls are handled by customer service representatives operating from outside Ireland; postal queries are collected in Ireland and forwarded to those same representatives.

Ownership and operation of the site

The website is owned and operated by Webloyalty Sàrl, a limited company registered in Switzerland with number CHE-344.043.246 and registered address at Avenue Reverdil 8, 1260 Nyon. Webloyalty and Webloyalty.com are registered trademarks of Webloyalty.com, Inc.