Pets.ie

Pets.ie, Irish online pet supplies store

Pets.ie is an online store based in Ireland that sells products and accessories for the care of companion and backyard animals. Its catalogue is organised by species and covers feeding, housing, grooming, bedding and transport, among other needs.

Species and catalogue categories

The range is structured into five main animal groups:

• Dogs: kennels and dog houses, pens and fences, crates and travel items, treats, collars, leads and harnesses, bedding, toys, bowls and feeders, grooming, health and hygiene products, poop bags and clean-up, training items, pet doors and gates, and clothes.
• Cats: houses, treats, bedding, trees and scratchers, toys, collars, leads, harnesses and ID tags, bowls and feeders, grooming and care, litter trays, cat flaps, and transport and safety items.
• Small animals: food and feeding, hutches and runs, bedding and litter, transport and safety, grooming and care, toys and accessories.
• Chickens: chicken coops and pens, bedding, health and hygiene, and equipment.
• Wild birds: feeders.

Brands and promotions

The site groups its range under a brands section that includes Pets.ie, KONG, YuMOVE, Whimzees, Ancol, Yakers and Gain. It has a sale section with specific categories for dogs, cats, small animals, chickens and wild birds, as well as an overview of all promotions.

Customer service and shopping services

The store offers a loyalty programme called VIP Club and a customer service line accessible by phone. Its published policies include delivery and collection terms, the returns policy and information on waste electrical and electronic equipment (WEEE).

Informational content and resources

In addition to selling, Pets.ie maintains information and advice sections dedicated to dogs, cats, rabbits, guinea pigs and chicken keeping, aimed at helping owners care for their animals.