Vision Direct

Vision Direct, online contact lens optical store based in Dublin

Vision Direct is an online optical store based in Dublin (Ireland) dedicated to the sale of contact lenses, solutions and eye care products. Its catalogue is organised by brand, frequency of use and lens type, and includes references from the leading brands in the sector.

Contact lens catalogue

The store groups lenses according to their replacement frequency and technical characteristics. The available categories include:

• Daily, two-weekly, monthly and extended wear lenses.
• Toric lenses, for correcting astigmatism.
• Multifocal lenses.
• Silicone hydrogel lenses.
• Coloured lenses.

The catalogue works with brands such as Acuvue, Air Optix, Biofinity, Biomedics, Clariti, Dailies, everclear, Freshlook, Miru, MyDay, Proclear, Precision, PureVision, SofLens and Total, among others. The website also offers equivalents with own-brand products from other retailers, such as Boots and Specsavers easyvision.

Eye care products and solutions

In addition to lenses, Vision Direct sells an eye care line covering dry eye treatment, artificial tears, eye vitamins, hygiene and eyelid care products, and wash solutions and sprays. In solutions, the store distinguishes between multi-purpose cleaners and salines, gas permeable products, travel packs and hydrogen peroxide solutions. Brands in this section include Artelac, Blink, Boston, Clinitas, everclear, Hycosan, Opti-Free, PreserVision, Refresh, Renu and Systane.

Purchase and delivery conditions

The company states that it does not require a prescription to verify the order: it trusts the customer to enter the correct details when purchasing. Delivery takes 2 to 3 business days and is free from €59. The website mentions a reorder in 3 clicks service, a 365-day guarantee and a price match promise. It also offers free trials of certain products, such as everclear ELITE and everclear ADM.

Customer service and informative content

The customer service team provides telephone support and assists users throughout the purchase process, including queries about orders placed up to a year earlier. The website has a help centre and an eye care centre with guides on lens types, coloured lenses, understanding your prescription, eye tests, dry eye and the use of artificial tears, as well as a blog with articles such as the ranking of the best contact lenses or tips for beginners.

Headquarters

The company operates from its postal address in Dublin and serves customers throughout Ireland.

Location and contact

51 Bracken Road, Sandyford, Dublin, D18 CV48 · Phone: 01 513 4141 · Hours: Monday to Friday 08:00 to 21:00; Saturday and Sunday 08:00 to 18:00