An Post Insurance

An Post Insurance, insurance intermediary in Ireland

An Post Insurance is the trading name of One Direct (Ireland) Limited, a company registered in Ireland under number 452399 and a wholly owned subsidiary of An Post. The entity operates as an insurance intermediary regulated by the Central Bank of Ireland and markets its products online and through telephone support.

The company states that it has been offering insurance and financial products to hundreds of thousands of customers in Ireland for more than two decades, with operations since 1999. Its registered office is at the General Post Office (GPO), O'Connell Street, Dublin 1.

Insurance catalogue

The site organises its offering into five main lines, each with its own section for purchasing, managing policies and assistance:

• Car: comprehensive and third party, fire and theft policies, plus specific cover for new, young and first-time drivers; electric vehicle insurance; motor legal protection; Keycare cover; no claims bonus; breakdown assistance and optional cover.
• Home: buildings and contents insurance, for homeowners and tenants, landlords, first-time buyers and holiday homes; includes family legal protection and an Action24 home alarm system offer.
• Life: life insurance and funeral insurance, with funeral planning, information on funeral costs in Ireland and a will service.
• Travel: single trip and multi trip policies.
• Pet: specialist pet insurance.

BoxClever: telematics car insurance

For new, young and first-time drivers, the company offers BoxClever, a telematics-based car insurance product that records driving behaviour and can help access more competitive premiums. This product is arranged by phone.

Insurer comparison and partners

An Post Insurance compares prices from a panel of well-known insurers and presents the best available quote. The panel includes Aviva, Allianz, AIG, FBD, New Ireland, Chubb, Cover More and ARAG. The company describes its model as that of a modern intermediary with personal service, supported by agreements with selected providers.

Customer service and after-sales support

Operations include retrieving quotes, renewing policies, paying premiums and managing claims and emergencies. The company states that its claims helpline is available 24 hours a day. It also has sections for documents, forms, FAQs and complaints.

Presence and structure

The entity presents itself as a fully Irish company, integrated into the An Post network and accessible from locations throughout the country. Its operations are supported by staff living in communities across Ireland and a customer service phone line.

Location and contact

GPO, O'Connell St., Dublin 1. D01 F5P2