Hey Rick

Hey Rick, Bali travel concierge based in Seminyak

Hey Rick is a Bali-focused travel concierge service operating from Seminyak, on the island of Bali (Indonesia). The company presents itself as part of PT Rick's Group Indonesia and states that it has a support team based on the island, as well as a network of local partners. Its approach centres on human attention — as opposed to bots or automated scripts — and on personalising each trip, with no fixed packages.

The company says it has been working with travellers since 2012 and that its activity as a brand dates back to 2023. In its communications it mentions having served more than 10,000 travellers and states that it has no link to the Government of Indonesia.

Services for organising your trip

The service catalogue covers the usual needs of a trip to Bali, from arrival to departure:

• Visas: support with official forms before you travel.
• Private tours: guided visits to temples, waterfalls, beaches and lesser-known places.
• Trip planning: day-by-day itineraries tailored to the traveller, away from the standard tourist circuit.
• Airport transfers: pickups and transfers between Bali airport and hotels or villas.
• Advice: local guidance to plan better and avoid common mistakes.
• Social Club: a space to connect with other travellers and a like-minded community in Bali.
• Magazine: content, guides and articles about Bali produced by the team.
• Live content and podcast: live broadcasts with tips and conversations about life and travel in Bali, with new episodes weekly.

The company also offers travel insurance through a partnership with Passport Travel Insurance, aimed at Australian travellers, and expat insurance through Regency Expat Insurance.

Featured tours and reference prices

The site shows a set of private and public tours, most of them one day long and with a minimum of two people. Prices are shown per person and in Australian dollars:

• Ubud Pool Hopping 1: two day clubs with lunch included and views of rivers and waterfalls; AUD 149.
• Rick's Food Tour: a tour of warungs, food stalls, the night market and little-known spots in Legian and Seminyak; AUD 75.
• Rick's Brewery Tour: a full day with all tastings included at Bali craft breweries; AUD 109.
• Ubud Pool Hopping 2: two day clubs with lunch and views of jungle rice fields; AUD 95.
• GWK Cultural Park + Uluwatu + sunset: includes the climb to the top of the statue, the views of Uluwatu Temple and the sunset; AUD 225. Accessible.
• Uluwatu Temple + Kecak Fire Dance: clifftop temple at sunset and Kecak dance performance; AUD 149. Accessible.
• Ubud Day Tour: Ubud's main attractions in one day, with temples, terraces and artisan villages; AUD 135.
• Ubud ATV Adventure: a 250 cc quad bike route through rice fields and river valleys; from AUD 59.
• Nusa Lembongan Snorkeling Trip: a private one-day snorkelling experience with crystal-clear waters, manta rays and coral reefs; AUD 185.

Some of these tours are labelled as accessible, which broadens the offer to travellers with mobility needs.

Traveller support and contact channels

The company handles enquiries about visas, transfers, tours, planning and accessibility. It notes that WhatsApp is the fastest channel for resolving questions and that the average response time is under 20 minutes. It recommends booking airport transfers in advance to guarantee availability and better coordinate the pickup.

Editorial content and community

Hey Rick maintains a blog section with guides and articles about Bali, including analyses of the situation in Uluwatu, a complete guide to applying for the online visa and a proposed day tour of Ubud's pools. It also produces a weekly podcast and live broadcasts in which it answers audience questions. The Social Club serves as a meeting point for travellers who want to connect with other people with similar interests during their stay on the island.

Location and contact

Phone: +61 468 014 414 · Email: bali@ricksgroup.com.au