Hathway Cable and Datacom Limited

Hathway Cable and Datacom Limited: digital cable television and fiber broadband in India

Hathway Cable and Datacom Limited is an Indian operator providing digital cable television and fiber-optic broadband services. The company presents itself as one of the country's cable and fiber internet providers and offers residential and business plans, as well as digital television services with an HD set-top box.

Residential and fiber broadband

The residential broadband service is based on fiber-to-the-home technology and offers a committed speed of 300 Mbps, with symmetrical upload and download speeds. The company highlights that the connection enables smooth streaming and downloads, uninterrupted video conferencing, and simultaneous use of multiple devices. The site includes a guide to help choose a plan based on household usage: browsing and social media (40–100 Mbps), work from home (75–150 Mbps), online learning (75–125 Mbps), OTT and 4K streaming (100–200 Mbps), online gaming (100–300 Mbps), and homes with multiple devices (200–300+ Mbps or more). These ranges are indicative, and the company recommends considering available speed, number of simultaneous users, router requirements, price, term, applicable benefits, and availability at the address.

Digital cable television

In digital television, Hathway offers access to entertainment, movies, sports, news, children's programming, and regional content through channel packages and subscription options. Customers can explore various channel packages, broadcaster bouquets, and à la carte channels, and choose according to household preferences. The company offers an HD set-top box and notes that the signal is resistant to rain interruptions, with quick and easy installation. It also includes Live Darshan, a live devotional streaming service within its digital television offering.

Business plans

In addition to the residential segment, Hathway offers broadband plans for SMEs and Internet Leased Line (ILL) services aimed at business customers.

Coverage and availability

The company publishes broadband plans for various cities, including Chennai, Bangalore, Hyderabad, Mumbai, Pune, Delhi NCR, Indore, Kolkata, Chhatrapati Sambhajinagar, Thane, Vellore, Surat, and Pimpri-Chinchwad. The site allows users to check connection availability based on their address.

Customer care and account management

Hathway offers separate customer care channels for broadband and digital television, as well as proactive support that, according to the company, uses artificial intelligence to provide maintenance tips and alert users to potential problems before they occur. Customers have online self-service to check their account, pay bills, and recharge services, plus mobile apps for broadband and digital television available on the Play Store and App Store. The company also maintains investor relations and regulatory compliance sections and a Smart ODR link.

Offer available at the time of review

The site indicated an OTT promotion for ₹99 per month for those who upgraded their broadband subscription, subject to terms and conditions. It also displayed a notice of possible service disruption due to an outage in the backhaul network, with an estimated restoration time of 4:00 pm IST.

Location and contact

802, 8th Floor, Interface-11, Link Road, Malad West, Mumbai, Maharashtra - 400064 · Phone: 91-22-40542500 · Email: info@hathway.net