The Leela Palaces Hotels and Resorts

The Leela Palaces Hotels and Resorts: five-star hotels and luxury resorts in India

The Leela Palaces Hotels and Resorts is an Indian hotel chain that operates five-star hotels and luxury resorts. Its offering is built around Indian hospitality, with opulent architecture, intricate art and a service that the company itself describes as founded on the principle Atithi Devo Bhava ('the guest is God'). The chain presents itself as award-winning and maintains that each property offers distinctive experiences for travellers.

Properties and destinations

The group brings together establishments in different regions of India. The collection includes the following hotels:

• The Leela Palace Bengaluru (Bengaluru)
• The Leela Bhartiya City Bengaluru (Bengaluru)
• The Leela Coorg Forest Sanctuary (Coorg)
• The Leela Palace Chennai (Chennai)
• The Leela Palace Jaipur (Jaipur)
• The Leela Palace New Delhi (Delhi)
• The Leela Ambience Convention Hotel Delhi (Delhi)
• The Leela Palace Udaipur (Udaipur)
• The Leela Hyderabad (Hyderabad)
• The Leela Ashtamudi, A Raviz Hotel (Ashtamudi)
• The Leela Kovalam, A Raviz Hotel (Kovalam)
• The Leela Gandhinagar (Gandhinagar)
• The Leela Ambience Gurugram Hotel & Residences (Gurugram)
• The Leela Mumbai (Mumbai)

The chain distinguishes between 'Palaces Hotels' and 'Resorts' within its catalogue. In addition, the Mahatma Mandir Convention & Exhibition Centre, in Gandhinagar, is listed as linked to its offering.

Experiences and brand programmes

The company organises its experiential offering into several programmes. These include Aujasya by The Leela, The Leela Palace Trail, The Leela Palace Service, Culinary at The Leela and Tishya by The Leela. Signature by The Leela and Melodies by The Leela are also listed as brand programmes. The chain groups these offerings under the heading 'Experiences'.

Guest services

The chain details a series of services aimed at different traveller profiles. For families, it offers adapted amenities, connecting rooms, children's menus, supervised activities and services designed for parents, such as high chairs and childcare options. For couples and honeymooners, it offers private candlelit dinners on palace terraces, sunset cruises on tranquil lakes and spa rituals for two.

The butler service, called Palace Butler, is described as available and provided by staff trained in an intensive 18-month course. This service ranges from unpacking to organising customised activities and celebrations.

The chain also offers airport transfers with pickup, drop-off and chauffeur service, with options ranging from sedans to luxury vehicles with luggage assistance. These transfers may be complimentary with certain packages or charged separately.

In the culinary sphere, The Leela's restaurants cater to vegetarian, vegan and Jain diets, adapting traditional recipes and designing plant-based menus, with observance of Jain dietary practices when requested.

The chain has spa and wellness centres at many of its properties, with massages, facials, fitness facilities and relaxation lounges. Therapists combine international and local practices.

For extended stays, some properties offer flexible options with customised packages, spacious rooms or suites, laundry services, dining discounts and adapted housekeeping routines. Availability and terms vary by property and season.

Loyalty and reservations

The loyalty programme is called Leela DISCOVERY, integrated into I Prefer Hotel Rewards. Members can access discounts of up to 20%, complimentary breakfast and DISCOVERY Dollars Rewards. The chain also offers a gift card and a reservations management service. For groups of ten rooms or more, it lists the email reservations@theleela.com.

Offers and promotions

The site shows an offers section that includes Leela DISCOVERY Member Special – Double Rewards, The October Escape, Festive Getaway, Lake and Beach Ecstasy and Royal Monsoon Escape - Pay 2 Stay 3. These are catalogue promotions subject to terms and seasons.

Sustainability and corporate culture

The chain devotes sections to sustainability, with headings on environmental stewardship, inclusive culture, heritage and communities, and responsible supply chain. It also publishes editorial content under 'Travel Diaries' on art, cuisines, healthy living, lifestyle, sightseeing, travel and leisure, and weddings and celebrations.

Corporate information

The group includes the entities Leela Palaces Hotels & Resorts Limited (Equity), Moonburg Power Private Limited (Debt) and Tulsi Palace Resort Private Limited (Debt) in its investors section. The website also mentions alliances with other partners and a future openings section.