DTDC Express Limited

DTDC Express Limited: express courier and integrated logistics from India

DTDC Express Limited is an Indian courier and logistics company that has been operating since 1990 and presents itself as an integrated express services provider. Its offering combines door-to-door parcel delivery, third-party logistics, international transport and rapid commerce solutions, with real-time shipment tracking.

The company reports a network of more than 500 operating facilities, coverage of over 100 countries and more than 80 million customers served. According to data on its website, more than 100 parcels are delivered every minute and its local presence extends to seven countries.

Express and premium shipping services

The service catalogue includes several express courier options:

• Express Parcel: fast door-to-door parcel delivery with real-time tracking.
• AirMax: express air shipping service for high volumes and time-critical deadlines.
• Express Premium: next-day delivery service for urgent shipments, with priority handling and guaranteed deadlines.
• Next Day Deliveries: fast next-day deliveries at low cost.

Third-party logistics and freight transport

For business operations, DTDC offers third-party logistics (3PL) solutions covering warehousing, inventory management and end-to-end order fulfilment. It also provides LTL (Less Than Truckload Shipping), a less-than-truckload freight transport option aimed at smaller-volume shipments with cost efficiencies.

International shipping and rapid commerce

The company ships internationally to more than 220 destinations and maintains a local presence in seven countries. Its solutions include Raftaar, a rapid commerce service with delivery within 2 to 4 hours, same-day or next-day.

Solutions by customer type

DTDC structures its offering according to the sender's profile:

• For individuals: an online courier solution for personal shipments within the country and overseas, with home pickup and real-time tracking.
• For D2C brands: express delivery services, cross-border shipping, warehousing, freight and technology-enabled value-added services.
• For B2B companies: logistics solutions for bulk shipments and cargo movement, supported by its nationwide network and advanced technology.

It also mentions temperature-controlled logistics solutions and participation in ONDC.

Digital tools and management platform

The company makes the My DTDC app and web platform available to users, allowing them to manage shipments, book services and track deliveries. It also has DIVA, an AI-powered virtual assistant for customer service. The website also offers location-finding services for service points and service guides.

Presence and recognition

Headquartered in India, DTDC operates under the legal name DTDC Express Limited. The company has been recognised as a Great Place to Work six consecutive times, according to information on its website. Its founder, Mr. Subhasish Chakraborty, holds the positions of Chairman and Managing Director of the group.