Anne Health

Anne Health: gender-affirming healthcare for trans+ people

Anne Health is an organisation that facilitates gender-affirming healthcare for trans+ people of all ages. Its work focuses on healthcare and administrative support to access hormone treatment, puberty blockers, blood tests, psychological counselling and management of associated documentation. Most appointments take place online via secure video call, while blood tests can be arranged in person.

Services and clinical support

The organisation offers access to qualified independent professionals, including prescribing doctors, therapists and counsellors with experience in caring for trans+ people. Among the services it facilitates are guidance on hormone therapy, advice on puberty blockers for minors accessing care through the legal route, blood tests and the preparation of surgery referral letters. These letters can be prepared by independent counsellors for both members and non-members, although each surgeon or surgical provider sets their own acceptance requirements.

The access process is based on informed consent, but requires completing an intake form and, in the case of under-18s, having the consent of at least one parent or legal guardian, who must also take part in some of the appointments to ensure support and safety throughout the process.

How care is delivered and clinical tests

Most appointments — including the initial therapeutic interview, medical consultations and counselling sessions — take place online via video call, so you can access them from anywhere. Blood tests, by contrast, can be arranged in three ways: through your GP, at a trusted clinic or at home via a mobile phlebotomy service. In the case of the clinic, Anne Health organises the referral and sends the instructions to book the appointment; the results are sent to the independent prescriber for review. The at-home option involves an additional cost if there is a clinic nearby.

Admissions process and timelines

Joining starts with an online questionnaire to determine the most suitable membership option, followed by payment of a £200 joining fee. The user then completes the intake form, sets up the direct debit, books the first session and arranges the tests. Most members complete the process from application to medical appointment in around 12 weeks, although the timeframe varies depending on age, stage of the process, previous experience with hormone therapy, the number of sessions recommended and availability for appointments. The organisation notes that, at the time of enquiry, it is experiencing a higher volume of applications than usual, which lengthens response and waiting times.

Pricing and funding model

Anne Health states that it charges a £200 joining fee and that members pay a fixed monthly amount, with no hidden costs. Prescribed medicines are paid for separately and their price depends on the drug, the dose and the pharmacy chosen. The organisation states that all its profits go towards funding free or subsidised care for the community. For those over 18, it facilitates home delivery through a UK pharmacy.

Background and approach

Anne Health presents itself as a project created by parents, community leaders and clinicians with decades of experience supporting trans+ people and their families. Its stated purpose is to fill the gaps in the healthcare system and offer an alternative based on lived experience. The organisation describes itself as a trusted provider within the trans community, a reputation that, according to its own presentation, it strives to maintain.

Legal structure and location

Anne Health operates under the company name Enna Limited OÜ, registered in Estonia with company number 17512388. Its registered office is at Harju maakond, Tallinn, Nõmme linnaosa, Pärnu mnt 388b, 11612. Customer service is provided in English and the contact hours by phone and email are Monday to Friday, 9:00 to 17:00.

Location and contact

Harju maakond, Tallinn, Nõmme linnaosa, Pärnu mnt 388b, 11612 Estonia