Virgin Plus

Virgin Plus, Canadian mobile carrier with 5G plans and member benefits

Virgin Plus is a telecommunications carrier that offers mobile phone and internet services in Canada. Its offering is built around data plans with nationwide 5G coverage, the sale of phones and devices, and a customer benefits program called Member Benefits. The company serves new and existing customers, and allows you to sign up either with your own phone or with a device purchased through it.

Mobile plans and sign-up options

Virgin Plus's catalogue includes mobile phone plans with data, presented as affordable and with plenty of capacity. The options include bringing your own phone and getting a new device. The company also offers prepaid plans and phone protection services, as well as Add-Ons to customise your line.

The website showed examples of nationwide 5G plans with 20 GB of data for $40 per month, with hotspot access and international texting included, subject to an autopay credit and new activations. For those who bring their own phone, the same type of plan appeared at $45 per month. These conditions were presented as offers with an end date and could vary by province.

Devices, accessories and the Certified Pre-Loved program

Virgin Plus sells phones, tablets, smartwatches and accessories. In addition to new models, it has a program of certified refurbished or second-hand devices called Certified Pre-Loved, which the company presents as a lower-cost alternative. Device financing is handled through the Sweet Pay system, with two-year plans, and the company applies a one-time device handling charge.

The site mentioned specific catalogue examples, such as the Samsung Galaxy A17 5G for $11.25 per month, $0 down and 0% APR, or an iPhone 15 Pro Certified Pre-Loved for $16 per month. A trade-in program was also advertised to get discounts on the purchase of a new phone.

Internet, TV and home phone

For the home, Virgin Plus offers internet plans and provides TV and home phone. For new internet services, the website refers customers to Bell and Bell Aliant, which provide pure fibre in the relevant areas. Existing Virgin Plus internet and TV customers can still manage or change their services through their account.

Member Benefits and customer perks

The Member Benefits program brings together discounts and promotions on food, fashion, travel and entertainment. Among the examples cited on the site is a 2-for-1 cinema ticket promotion at Cineplex theatres. This program is presented as added value associated with being a customer.

Travel, eSIM and customer service

For travel, Virgin Plus offers 3, 7, 14 or 30-day travel passes that let you call, text and share data. Lines can be activated via eSIM through the My Account app, which the company describes as a quick process. Customer service is provided by phone, online chat and in physical stores, and the company has a network of locations across Canada.

Coverage and presence in Canada

Virgin Plus operates in Canada and its 5G network is presented with nationwide coverage. The company distinguishes its offering by province and territory, including Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan and Yukon. Its headquarters are listed in Toronto, Ontario.

Location and contact

15 Asquith Avenue, 6th Floor, Toronto, ON, M4W 1J7