Orchard

Orchard: Refurbished Smartphones with a Canadian Focus

Orchard is a Canadian company dedicated to selling second-hand smartphones and tablets, with a business model based on reuse and reducing electronic waste. The company presents itself as an affordable alternative to buying new devices, offering equipment that has undergone rigorous quality controls.

Device Catalog

Orchard's catalog includes a wide variety of iPhone models, from recent versions like the iPhone 17 Pro Max or iPhone 16 Pro, to earlier models like the iPhone SE or iPhone XR. It also sells Android phones from brands such as Samsung (Galaxy S26, S25, S24 series, etc.) and Google Pixel (Pixel 10, Pixel 9, Pixel 8, etc.), as well as iPad tablets in their various generations: iPad Pro, iPad Air, iPad Mini, and standard iPad. The store organizes products by categories such as "Premium," "Most Popular," or "Entry Level," and allows filtering by carrier (Telus, Rogers, Bell).

Refurbishment Process and Warranty

All devices undergo two rounds of 30-point inspections performed by human technicians, according to the company. After testing, the equipment is thoroughly cleaned and securely packaged. Orchard offers a 90-day no-questions-asked warranty and accepts returns under the same conditions. Additionally, shipping and returns are free and carbon-neutral.

Buying and Selling Devices

In addition to selling, Orchard allows users to sell their used phones through a three-step process. The company claims to pay more than other trade-in programs. It also offers the possibility to buy and sell wholesale, and has gift cards available.

Benefits of Bringing Your Own Device (BYOD)

The company promotes long-term savings through the BYOD (Bring Your Own Device) model. According to its explanation, carriers offer their most attractive plans to those who bring their own phone, which can mean savings of between $15 and $25 per month indefinitely. Orchard facilitates comparing plans from Canadian carriers, though it warns that prices are subject to change and that the information was last updated on June 30, 2026.

Environmental Commitment

Orchard defines itself as "a great recycling operation." The company quantifies the positive impact of its activity: it claims to have avoided CO2 emissions equivalent to 20,508,390 miles driven by an average gasoline-powered passenger vehicle, 132,281 tree seedlings grown for 10 years, and 346,285 trash bags of waste recycled instead of sent to landfills.

Customers and Recognition

The company states it has 10,000 satisfied Canadian customers and 1,600 five-star reviews. It also mentions having appeared in media outlets, though it does not specify which ones.

Tools and Resources for Users

Orchard's website includes tools such as a phone comparison tool, an app compatibility checker, and an iPhone recommendation tool. It also offers a blog and a help center with frequently asked questions. Customers can subscribe to receive announcements, deals, and news.