Bell Aliant

Bell Aliant, telecommunications for Atlantic Canada

Bell Aliant presents itself as the leading provider of Fibe Internet, TV, phone and data services in Atlantic Canada, with offerings aimed at both residential customers and businesses. Its catalogue is organised around mobile connectivity, Internet, TV and home phone, as well as bundled packages.

Services for homes and businesses

The company structures its offering into two main segments. For individuals, it sells mobility, Internet, TV and landline plans, along with devices such as phones, smartwatches and tablets. For the business sector, it distinguishes between small businesses with 1 to 100 employees, large enterprises with more than 100 employees, and wholesale infrastructure customers.

Featured services include Bell Pure Fibre, presented as Canada's most reliable Internet, and the 5G and 5G+ mobile networks, which the company describes as the fastest in the country. It also offers satellite TV, rural Internet and the Fibe TV app.

Current packages and promotions

The site shows a range of packages combining Internet and TV, such as Gigabit Fibe 1.5 with Fibe TV for $120 per month, or mobility plans with 100 GB for $55 per month that include data roaming in the United States. The store indicated limited-time promotions, such as six months of free Apple Music when purchasing an eligible Apple device, or the option to get an iPhone 18 Pro with eSIM.

Bell Visa prepaid cards of $100 or $200 are also advertised for customers who add eligible Internet or TV packages, subject to installation, term and registration conditions.

Awards the company attributes to its networks

Bell Aliant lists on its website various awards obtained by Bell at the national level. According to this information, Opensignal has named Bell Pure Fibre the most reliable Internet in Canada, while Ookla Speedtest Intelligence ranks it as the fastest in the country for the fourth consecutive year. Rohde & Schwarz certifies Bell's 5G+ network as the fastest in Canada, and nPerf gives it first place for streaming performance. The company also mentions the BrandSpark award for the most trusted ISP brand.

Customer service and accessibility

The company offers telephone support through several numbers, as well as a network of physical stores with appointments. It provides support in Chinese, Hindi, Punjabi and sign language, and has a device trade-in programme. Its telephone support hours are Monday to Friday 9:00 to 21:00, Saturdays 9:00 to 18:00 and Sundays 9:00 to 17:00.