Pets Drug Mart

Canadian-owned online veterinary pharmacy

Pets Drug Mart is a veterinary pharmacy that operates exclusively online and presents itself as an alternative to buying directly at the veterinarian's office. The company states that it offers the same medications as the local veterinarian at lower prices, with discounts of up to 40% compared to clinic rates, according to its own communication. It declares itself to be Canadian-owned and operated and has been active since 2015.

The catalogue includes prescription medications and over-the-counter products, as well as supplements, food, and care items. The pharmacy serves both individual pet owners and carers of companion and farm animals.

Species and therapeutic areas covered

The offering is organized by species: dogs, cats, horses, small animals, and farm animals. For dogs and cats, categories include allergies, arthritis, muscle and joint, behavioural care, dental care, diabetic, digestive health, eyes and ears, first aid, fleas, ticks and mites, grooming, heartworm and deworming, liver, kidney and urinary, skin and coat, as well as vitamins and supplements.

For horses, a specific competition maintenance category is added. The small animals section is divided into birds, fish and reptile, rabbits, guinea pigs and ferrets, and rodents. In farm animals, there are chickens and turkeys, cows and calves, sheep and goats, and swine and piglets. The site also includes sections for cleaners and disinfectants, holiday and seasonal items, natural, homeopathic and eco-friendly options, needles and syringes, and pet feeders.

Compounded formulas and prescription dispensing

One of the features the company highlights is the preparation of compounded prescriptions by its team of licensed pharmacists, aimed at animals with special needs that are not covered by standard commercial presentations. The pharmacy distinguishes between prescription medications, compounded formulas, and over-the-counter products.

Ordering process

The procedure described on the site requires three steps. First, the customer must create an account and include their pet's profile. Then, obtain the prescription from the veterinarian, which can be sent by email, fax, or mail; the company asks that the email associated with the customer's account be indicated on the prescription. Finally, the user locates the prescribed medication in the store, and can use the prescription uploaded to their account as a guide.

Brands and featured products

Among the products the site presents as featured are Vetmedin (pimobendan) capsules by Boehringer Ingelheim Animal Health, NexGard Spectra chewable tablets for dogs 30.1 to 60 kg by Merck Animal Health, Caninsulin (porcine insulin) by Merck in a 40 IU/mL vial that requires refrigeration, C.E.T. VeggieDent FR3SH chews for tartar control by Virbac, and Advantage II flea treatment by Elanco for dogs over 25 kg. The store includes a section for Canadian brands and sections for promotions, clearances, and staff picks.

Shipping and service

The company advertises fast and reliable shipping across the country. Its activity is conducted online, and the material consulted does not describe any physical locations for customer service.