Factor Meals

Factor Meals: chef-prepared meals with weekly delivery in Canada

Factor Meals is a ready-to-eat meal subscription service operating in Canada. The company prepares, cooks and packages its dishes in Mississauga, Ontario, and delivers them to customers' homes in insulated, recyclable boxes. Its approach focuses on fresh —not frozen— food made by chefs and reviewed by Registered Dietitians, which customers simply need to heat for about two minutes, in a microwave or oven, before eating.

How the service works

Customers choose their dishes from a flexible weekly menu of more than 40 options, organised into six meal preferences, including Protein Plus, Chef's Choice and Calorie Smart. The company cooks and delivers orders to the customer's door, and customers can pause, change or cancel their subscription at any time from their account. In addition to the main menu, more than 20 add-ons are offered for breakfast, drinks and other categories.

Dietary profiles and nutritional advice

The menu changes every week and includes options for different needs and preferences, such as Keto, Calorie Smart, Vegetarian and Vegan, among others. For each dish, customers can check the ingredients and nutritional information before ordering. The company also offers a free 20-minute nutrition consultation by phone with its dietitians to answer questions or choose the most suitable dishes.

Storage and shelf life of the dishes

Orders arrive in insulated boxes with frozen gel packs that keep food at refrigerated temperatures during transit. Once received, the dishes should be placed in the fridge as soon as possible. The stated shelf life is 4 to 8 days for seafood dishes and 6 to 10 days for all others, with a Best Before date printed on the back of each meal sleeve.

Origin and corporate structure

Factor Canada presents itself as a Canadian manufacturing company, made with domestic and imported ingredients, and states that it prioritises local sourcing through agreements with Canadian suppliers. Its menus are designed by a Mississauga-based team of chefs and Registered Dietitians, based on the preferences and feedback of Canadian consumers. The company is part of the HelloFresh Group, headquartered in Berlin, and describes itself as Canada's number one ready-to-eat meal delivery service.

Current promotions on the site

The site reviewed advertised a discount of up to CAD 90 and free shipping on the first box, available to new customers or accounts deactivated more than 180 days earlier. The discount is applied differently depending on the region: in British Columbia, Alberta, Saskatchewan and Manitoba it is applied across five boxes, while in all other eligible regions it is spread across four. The offer requires an active subscription on the day of the scheduled delivery and cannot be combined with other promotions or applied to upgrades or add-ons.

Other contact channels and programmes

The company maintains a help centre with FAQs and a sample seven-day menu. It also offers specific programmes for corporate teams (Factor for Teams), partnership opportunities, discounts for students and seniors and for essential workers, as well as a blog and nutritional guidance content.