The Sutton Place Hotels

The Sutton Place Hotels: luxury hotels in Canada

The Sutton Place Hotels is a luxury hotel chain operating four properties in Canada, located in Halifax, Revelstoke, Toronto and Vancouver. The company presents itself as a collection of hotels in select locations, with an offering based on refined comfort and exceptional service.

The chain's four hotels

The group brings together four properties, each with its own identity and catering to a different type of stay:

• The Sutton Place Hotel Toronto: described as a contemporary landmark on the corner of King Street West and Blue Jays Way, in the heart of Toronto's downtown entertainment district.
• The Sutton Place Hotel Vancouver: the website presents it as a luxury and elegant accommodation, with an experience inspired by European allure.
• The Sutton Place Hotel Halifax: located downtown, its lobby is described in the same European style, with an offering of style and substance.
• The Sutton Place Hotel Revelstoke Mountain Resort: situated at the base of North America's longest vertical descent, according to the chain itself, which links it to skiing and mountain sports.

In addition, in Vancouver the chain has La Grande Résidence at The Sutton Place Vancouver, an additional accommodation that shares the same line of luxury and elegance as the city's main hotel.

Offers and booking conditions

The chain's website lists several promotions available at the time of the analysis. The offer called Fall Into Savings allows guests to save up to 35% off the standard rate at participating hotels, with an additional 3% for RSVP Rewards members. The Weekend Best offer is aimed at discounted weekend city escapes. The Bed & Breakfast rate includes a gourmet breakfast every morning.

When it comes to bookings, the company offers a flexible cancellation policy and a best price guarantee for bookings made directly through its website.

Recognitions and certifications

The chain has been recognized by the Condé Nast Traveler Readers' Choice Awards for two consecutive years, according to its own communications. Likewise, the Halifax, Toronto and Vancouver hotels have received the AAA Four Diamond award, a recognition the company associates with its commitment to refined comfort and exceptional service.

In the area of sustainability, The Sutton Place Hotels holds a certification awarded by GreenStep Solutions, following a review of its practices in accordance with Global Sustainable Tourism Council standards.

Corporate responsibility and community

The company maintains a corporate social responsibility program focused on education, community and the environment. As part of this line of action, it manages donation and sponsorship requests from non-profit organizations. The published requirements stipulate that the requesting organization's mission must be focused on serving and enhancing communities through health and human services, education, arts and culture, or community development initiatives; that donations must be directed to communities where the chain has a presence; that the organization must have legal charitable status; and that funds must be used exclusively for the project for which they are granted. Requests are processed through an online form.

The chain carries out fundraising and awareness campaigns in the local communities where its properties operate in North America.