First Onsite

First Onsite: property restoration in Canada and North America

First Onsite is a property restoration and reconstruction company operating across North America. Its work focuses on emergency mitigation, restoration and reconstruction to repair property damage and reduce downtime. The company presents itself as a leading provider in water, fire, mould and storm damage restoration, with teams available 24 hours a day, 365 days a year.

The company identifies itself as Canadian-owned and states that it covers the country from Vancouver to Halifax. Its network spans more than 110 locations across North America, enabling regional teams to respond quickly to property damage.

Restoration and reconstruction services

Its service catalogue covers the main causes of property loss:

• Water damage restoration: covers everything from leaks and pipe bursts to major flooding. It uses advanced drying techniques and moisture detection tools to prevent mould growth and structural damage.
• Fire and smoke damage restoration: includes cleaning, deodorization and structural repairs to make the property safe and habitable again.
• Storm damage restoration: the 24/7 emergency response team prioritizes rapid action to mitigate damage and begin restoration after severe weather events.
• Mould remediation: includes thorough inspection, containment, removal and prevention measures to protect the structure and health.
• Property reconstruction: construction teams manage everything from minor repairs to major rebuilds, with the goal of returning the property to its pre-loss condition.

In addition, the company details specialized services such as large and complex losses, commercial renovations, environmental and bio recovery, facility hygiene, asbestos abatement, Grande Prairie cleaning services, infection control and disinfection, contents restoration and odour removal. It also covers critical infrastructure.

Pre-loss preparedness

First Onsite offers tailored emergency response plans and a pre-loss partnership program. The process includes meeting with the client before damage occurs, familiarizing itself with the property, identifying critical points and developing a plan tailored to each facility's specific needs. According to the company, this planning enables a faster and more effective response, establishes a dedicated point of contact and provides access to resources such as storm preparation tips and lunch and learn sessions.

Industries served

The company adapts its recovery and restoration services to different types of clients: commercial properties, healthcare, multi-residential, industry and manufacturing, education, insurance providers, government and hospitality.

Case studies and resources

The site features case studies such as the restoration of Hurricane House, a 15-unit multi-residential property on Sanibel Island after Hurricane Ian, where pre-storm planning facilitated a rapid recovery. It also documents the reconstruction of the Sandman Hotel Fort Worth after a gas explosion, the recovery after Hurricane Fiona in Atlantic Canada and earthquake damage at a manufacturing facility in Mexicali, Mexico. Informational resources include guides on water response plans, fire damage in commercial and high-rise buildings, mould remediation in facilities, leaks and pipe bursts, and a disaster supplies list.

Coverage and response

The company maintains permanent availability: 24 hours a day, 365 days a year, to handle emergencies. Its presence extends across Canada and the United States, with local teams that seek to minimize downtime and maximize the recovery of each property.