Felix Health

Felix Health: online telemedicine and prescriptions for everyday health

Felix Health is a Canadian online healthcare platform that allows patients to complete medical assessments, receive prescriptions from licensed practitioners, and get treatments delivered discreetly to their home. The company presents itself as a service built by Canadians for Canadians, with a medical team supervised by physicians and pharmacists licensed by provincial authorities.

Available treatments

The Felix Health catalog covers multiple areas of health. Among the most prominent categories are:

• Weight loss: modern treatments that address the biological factors of weight, with personalized plans and follow-up through secure messaging. The company states that these treatments can help lose up to 20% of body weight, although it clarifies that results vary depending on the medication and the individual, and that not all patients reach that range.
• Erectile dysfunction: assessment and treatment to restore sex life.
• Hair loss: options to stop hair loss.
• Sexual health: birth control, genital herpes, cold sores, premature ejaculation, and PrEP.
• Skin and hair care: acne, melasma, and rosacea.
• Everyday health: menopause, smoking cessation, migraines, diabetes, allergies, acid reflux, and sleep apnea.
• Mental health: depression, anxiety, and stress.
• Proactive health: fertility, longevity, and metabolic health.

The site also mentions specific medications such as Ozempic, Wegovy, Zepbound, Mounjaro, Contrave, Viagra, Cialis, tretinoin, generic semaglutide, metformin, and finasteride, among others. The company announced that the price of Ozempic had dropped by more than 50% and that generic semaglutide was available through its platform.

Lab tests and longevity

Felix Health offers longevity-oriented lab tests, with analysis of up to 43 essential health markers to monitor the heart, kidneys, liver, vitamin and nutrient balance, and inflammation. Based on the results, the healthcare practitioner creates a personalized treatment plan that may include medications, supplements, and lifestyle changes. The company also offers a biological age estimation service and allows gifting the longevity program to others.

How the service works

The process is structured in four steps: the patient completes an online health assessment, receives a treatment plan, receives the treatment at home, and has ongoing care and support. Felix Health uses an asynchronous telemedicine model, so the assessment can be completed at the time the patient chooses, saving progress to resume later. Most assessments do not require a phone call or video call; the practitioner reviews the information and responds via secure messages within the patient's account. However, in the mental health and weight loss categories, the practitioner may require a phone or video call to discuss the medical profile. Once the assessment is approved, the prescription is issued and the Felix Health pharmacy ships the order to the home. The patient can message the practitioner for questions or treatment changes at any time.

Medical team and credentials

The Felix Health medical team brings together decades of clinical experience in emergency medicine, longevity science, and pharmacy leadership. The company states that its protocols are evidence-based and that it operates under provincial licenses and full regulation. Among the cited leaders are Dr. Kelly Anderson, family physician and medical director of Felix, and Tracey Phillips, chief pharmacist.

Adoption indicators and ratings

The platform claims to have more than 1.5 million Canadian patients, a rating of 4.9 on the App Store and 4.8 on Trustpilot. It also mentions direct insurance billing and free and fast shipping. These figures correspond to the information published by the company itself at the time of the analysis.