Airline Ticket Centre

Airline Ticket Centre, travel agency based in Calgary

Airline Ticket Centre (ATC) is a Canadian travel agency with an office in Calgary, Alberta, that sells airline tickets, vacation packages, cruises, car rentals and tourist activities. The company presents itself as an alternative to buying directly from the airlines and claims that its search engine works on its own internal database with discounts that, according to its own statement, are not found on other channels.

The agency states it has more than thirty years in business, accumulated sales of over one billion dollars and has been recognised by the Consumer's Choice Awards as the best travel centre for business excellence between 2003 and 2025. It expressly identifies itself as a Canadian company.

Flights and vacation packages

The website's search engine allows booking one-way, round-trip or multi-city flights, with up to three segments, and filtering by class (economy with and without basic fare, premium economy, business and first), non-stop flights, fares with baggage included and refundable fares. The company states that its platform integrates more than 500 airlines, compared with the limited content from their own operation that airlines offer when selling directly.

Alongside flights, the agency sells all-inclusive vacation packages and European destination packages, as well as hotel booking and car rental. Complementary services include airport lounge passes, cruise shore excursions and multi-day tours.

Services for groups, businesses and weddings

ATC has specific service lines for corporate travel, group travel and destination weddings. In this last area, the website includes the testimonial of a client who organised a wedding in Mexico for one hundred guests with the agency, requesting quotes from several hotel complexes and with full management of the group.

Loyalty programme and payment methods

The company runs a loyalty programme called Insider Club, with an associated rewards section. Bookings can be paid in cash, by credit card or by electronic transfer, and the agency offers deferred payment options under the fly now, pay later formula, with phone application, credit approval in minutes and immediate ticket issuance after approval.

The published catalogue includes a selection of departure flight fares from Canadian cities such as Vancouver, Calgary, Toronto, Montreal and Edmonton to destinations such as Manila, Japan, Delhi, Paris, Portugal, Istanbul, Bangkok, Dubai and London, with prices expressed in Canadian dollars. The agency applies a price match or beat guarantee if the customer finds a better offer with another operator.

Customer service and rating

The agency stresses that its call centre is Canadian and that it answers in less than two minutes, in contrast to the waiting times it attributes to the airlines. Phone support is complemented by email support until 22:00 Mountain Time, seven days a week.

The website includes more than 1,300 reviews with an average rating of 4.8 out of 5. The published testimonials highlight the resolution of issues with cards blocked by the bank, the search for alternative layovers for passengers with immigration restrictions and support in organising large groups.

Location and contact

Unit A, 916 16th Ave. NW Calgary, Alberta T2M 0K3