WestJet

WestJet: flights and vacation packages from Canada

WestJet is an airline that sells flights and vacation packages through its website, available in English and Spanish for different countries and regions. Its offering focuses on low fares, promo codes, and seat sales, along with destination information and tools to manage trips.

Flight booking and related services

The platform lets you search for flights, view direct flights and a route map, as well as access featured offers and WestJet Rewards program offers. It also offers the option to buy gift cards and manage existing bookings.

Among the add-on services that can be added to a booking are seat selection and baggage, upgrade options, and travel preparation with ID and entry requirements, travel advisories, and travel insurance. Hotel bookings and car rentals are also offered.

WestJet Rewards program

WestJet Rewards is the airline's loyalty program. Users can join, earn and redeem WestJet points, view tiers and benefits, manage their account, and review their activity. The program includes everyday partners and account help tools.

Trip management and passenger assistance

The site allows online check-in within 24 hours before the flight, checking flight status, managing your trip (seat upgrades, guest details, etc.), and downloading the WestJet mobile app. The travel help section covers changes and cancellations, baggage information, contact, seat selection, receipts, and service fees.

Corporate information and destinations

The company publishes sections on who we are, careers, newsroom, its aircraft fleet, fares, taxes and fees, and other services such as WestJet for Business, WestJet for Travel Agents, Book with WestJet Biz, and groups and conventions. It also offers the option to book with a companion voucher.

The site lists destinations in the Caribbean, Americas, Europe, and Asia, including Antigua, Aruba, Barbados, Bermuda, Bonaire, Brazil, Bahamas, Belize, Canada, Colombia, Costa Rica, Cuba, Curacao, Denmark, Dominican Republic, Spain, France, United Kingdom, Grenada, Ireland, Iceland, Italy, Jamaica, Japan, South Korea, Cayman Islands, St. Lucia, Mexico, Netherlands, Panama, Puerto Rico, Portugal, St. Martin, Turks and Caicos, and United States.

Customer service and support

The airline reports high call volumes and suggests self-serve options to avoid waiting. The stated operating hours are 6 a.m. to 10 p.m. Support is also offered for accessible travel, flight interruptions and passenger rights, and a form to share feedback.

Legal and security matters

The site includes terms of use, privacy statement, cookie policy, modern slavery statement, and a section on the June 2025 cybersecurity incident. It also details terms and conditions for flight prices, member-exclusive fares, and the WestJet RBC World Elite Mastercard, with applicable restrictions.