OzSmoke

OzSmoke, Australian online store for bongs and pipes

OzSmoke is an Australian e-commerce business specialising in smoking accessories and related items. The company presents itself as one of the country's most reputable bong shops and claims to have achieved a score of 4.7 on Trustpilot, with thousands of five-star reviews since its establishment in 2012. According to its own account, the online business launched in 2013 and is run by a licensed Australian tobacconist.

Catalogue: bongs, pipes and accessories

The range covers a wide assortment of products for consumption and preparation. The main categories include:

• Glass, acrylic, silicone and ceramic bongs, with brands such as Phoenix Star, Gatorbeug, WEGE, Agung, MWP Glass, OZS Bongs, Glass On Glass and HBKing.
• Water pipes, metal, wooden, stone, silicone and glass pipes, as well as Agung dry pipes.
• The Sweet Puff line, with pipes, cases and value packs.
• Lighters from the Jobon, Zengaz and Honest brands, in refillable, jet and disposable versions, along with their accessories.
• Precision digital scales (0.001 g, 0.01 g, 0.1 g and 1 g), from the SMARSCALE and On Balance brands, as well as weights.
• Grinders, hookahs, incenses and herbs, incense burners.
• Fixed-blade, folding and mini knives, axes, knife care items and slingshots.
• Resealable bags in various sizes (25, 30, 40 and 50 mm and other sizes), smell-proof bags, rolling papers, cones, filter tips, rolling machines and blunts.
• Storage and accessories: cigarette cases, tins and jars, ashtrays, mugs, diversion safes, pouches and sleeves.
• Parts and spares such as bowls, stems, cleaners, cream chargers and snuffs.

Sweet Puff distribution and wholesale

The company describes itself as the largest official distributor of Sweet Puff pipes in Australia and states that it sells the widest range of this product, for both retail and wholesale. Alongside the pipes, it offers accessories associated with that line, such as grinders, lighters, incense, herbs and scales.

Logistics, lead times and shipping

OzSmoke guarantees same-working-day dispatch of orders paid before 15:00 Sydney time. Shipping is free for orders over $150 and is handled through Australia Post with express delivery. The company states that it ships anywhere in Australia, including remote islands, and that it supports deliveries to home addresses, PO boxes and parcel lockers. Orders are packaged discreetly and with protective material; according to its description, each product is opened and checked before being repackaged and shipped.

Customer service and purchase conditions

The preferred contact channel is email. The company states that it replies to messages in approximately one hour during business hours, from 09:00 to 17:00 Sydney time. The store applies an age verification for over-18s before accessing the catalogue and offers a 10% discount on the first order. The site also publishes payment, shipping, returns, privacy and terms of sale policies, as well as a member rewards programme and an auctions section.

Seasonal promotions

The catalogue consulted showed a Halloween campaign with discounts on specific items, such as a 15 cm skeleton silicone and glass bong, a resin skull ashtray and a mini bubbler glass pipe, among other featured products.

Location and contact

Email: info@ozsmoke.com.au · Hours: Email support from 09:00 to 17:00, Sydney time