Pet Chemist Online

Pet Chemist Online: Online Veterinary Pharmacy for Australia

Pet Chemist Online is an Australian online business focused on pet health products and medications. It has operated since 2016 and dispatches all orders from Tweed Heads, in northern New South Wales. The company presents itself as a leading provider in its country for veterinary medication, with the stated mission of making pet healthcare easier and more affordable.

It is part of Mad Paws Group, a business ecosystem that, according to the company itself, encompasses a pet services marketplace, online sales of veterinary medications, and subscription boxes. Mad Paws claims to have over 300,000 pet owners and to have facilitated over 400,000 transactions in the last year.

Veterinary Medications and Products

Pet Chemist Online's catalogue includes prescription and non-prescription medications for dogs, cats, horses, birds, and wildlife. The company states that all medication it supplies is registered in Australia and sourced from Australian veterinary wholesalers and manufacturers. The dispensing and supply of prescription medications is carried out through Pet Chemist Pharmacy.

Product categories offered by the store include:

• Flea and tick treatments, in topical, oral, and collar formats.
• Heartworm prevention, in chewable and spot-on presentations.
• Treatments for allergies and skin conditions, such as antihistamines, shampoos, and topical products.
• Joint and mobility supplements.
• Antibiotics and anti-inflammatories.
• Digestive health products.
• Veterinary diets.
• Food, treats, toys, beds, bowls, collars, and leads for dogs and cats.
• Horse-specific products, such as wormers, supplements, hoof care, digestive care, skin and coat, and first aid.

The store also offers the option to set up recurring orders for ongoing treatments, such as parasite control or heartworm preventatives, through a discounted subscription service.

Available Brands

The site displays a catalogue of veterinary health brands, including 4CYTE, Antinol, Zylkene, Royal Canin Veterinary, PAW, Nexgard Spectra, Hill's Prescription Diet, Greenies, Simparica, K9 Natural, Black Hawk, Bravecto, Apoquel, Cardisure, Vetmedin, Caninsulin, and PAW by Blackmores.

Pricing, Shipping, and Promotions

Pet Chemist Online claims to offer competitive prices and regular discounts on leading veterinary medication brands. The website advertises savings of up to 50% compared to the vet and promotions that can reach 70% on selected products. Shipping is free for orders over 99 Australian dollars, according to the store's information. The company highlights a fast, nationwide delivery service.

Customer Service and Advice

The company offers customer service by phone and email, and has a team of experts to advise on dosages and treatment choices. The stated phone service hours are Monday to Friday, 9:00 am to 5:00 pm. The declared postal address is PO Box 999, Tweed Heads, NSW 2485.

Pet Chemist Online also notes that if a product available from the usual vet does not appear in its catalogue, the customer can inquire about possibly obtaining it at a lower cost.

Location and Contact

PO Box 999, Tweed Heads, NSW 2485 · Phone: 1300 000 738 · Email: info@petchemist.com.au