RedBook Inspect

RedBook Inspect: vehicle inspections in Australia

RedBook Inspect is an Australian company specialising in vehicle inspections. It began as a small family business in 2007 and today offers mobile, fixed site, remote video and digital services across most of Australia. It has performed over one million inspections and verified more than 35 million safety items, according to its own presentation. The company is owned by carsales but operates as an independent and impartial inspection service.

Inspection services

The company structures its offering into several service lines:

• Pre-purchase inspection: in-person inspection of a used vehicle before purchase, covering mechanical, safety, cosmetic and advertisement accuracy aspects. Includes an option for electric cars with an EV battery test, and also for motorbikes, scooters and quads.
• Remote video assessment: an expert assesses the vehicle via video call, with no need to travel.
• Rideshare inspections: annual safety checks for Uber and DiDi drivers, with the option to book re-inspections.
• Passenger transport: inspections for taxis and limousines in Victoria and South Australia.
• Roadworthy certificates: inspections recognised by government authorities, with accredited providers depending on the state: in New South Wales the pink slip (safety inspection report) is issued, in Victoria the roadworthy certificate, in Queensland the safety certificate (roadworthy) and in Western Australia the vehicle examination (roadworthy).
• Asset verification for lenders: vehicle inspection for finance lenders and brokers.
• Dealer reports: pre-purchase inspection reports so sellers can offer buyers greater peace of mind.

Service modes and coverage

RedBook Inspect offers mobile, fixed site, remote video and fully digital inspections. The company states that its national coverage is the largest in the industry and that it serves both major cities such as Sydney, Melbourne, Brisbane, Adelaide and Perth and regional towns across the country. For interstate vehicle purchases, the company has a transport partner, WeMoveCars, which handles delivery of the vehicle to the buyer's home.

Audience and partnerships

The company serves private buyers, sellers, dealers, rideshare drivers, passenger transport operators and financial institutions. Among its clients and partners it mentions NRMA, carsales, trucksales, Uber and bikesales. NRMA members get discounts on pre-purchase inspection packages. The company also offers an optional EV battery health test that can be added to standard or ultimate inspections.

Customer support

RedBook Inspect has an Australian-based support team. Phone support hours are Monday to Friday from 8:30am to 5:30pm. The company also allows bookings and enquiries to be managed through its help centre and website.

Location and contact

18 Trevi Cres, Tullamarine VIC 3043 · Phone: 1300 373 992 · Email: support@redbookinspect.com.au